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Most Frequently Asked Questions

What finance options are available to me?

Depending on whether you are a private or business customer, there are a range of different finance options available to you to help you purchase or lease a brand new Citroën. Visit our 'Offers' pages to find the finance package that's right for you.You can also complete a 'Request an Offer' form or contact your local Citroën dealer directly.

Who should I contact with any questions about my existing finance agreement?

Contact our Citroën Financial Services Customer Services team on 0845 086 7070.

How do I find out which models are available on the Motability scheme?

Simply take a look at our Motability section, which gives you all the information you need, and a comprehensive list of the models available and prices.

Where can I find the information on Citroën's aftercare services?

Visit the 'Owner Services' section where you will be able to find information on all aspects of owning your Citroën vehicle, from servicing to personalising your vehicle with our wide range of accessories.

How do I find a Citroën dealer?

To find your nearest Citroën dealer, simply type your postcode, county or the name of a place into the 'Find a Dealer' page. Our dealer locator will then show you the locations and details of your nearest dealers - including address, map and services.

How do I contact Customer Services?

You can contact our Customer Care team by email, phone, post - details of which are on our 'Contact Us' page.

What information is available to Fleet customers?

We have dedicated 'Fleet & Business' pages on the website and Citroën Fleet Connect can be contacted on 0845 7940940.

Where can I get information on Benefit in Kind (BIK)?

BIK information can be found in our car price list which can be downloaded from our 'Request a Brochure' page.

Where can I get information on Vehicle Excise Duty (VED)?

VED information can be found in our car and van price lists which can be downloaded from our 'Request a Brochure' page.

Where can I find information on vehicle servicing intervals?

Details of the recommended servicing intervals for all Citroën vehicles are detailed in your handbook. Or, alternatively contact your local Citroën Dealer who will be happy to assist.

I've lost my vehicle's handbook, how can I obtain a replacement?

Don't worry, a replacement can easily be ordered from your local Authorised Citroën Dealer, for a small charge.

How can I find my local Citroën Authorised Repairer?

With over 200 Citroën Authorised Repairers in our Network, you can be confident that there is a Dealer near you who will be happy to assist with your vehicle's servicing and maintenance needs. Find your local Dealer and view their contact details.

How will I know if my vehicle is affected by a safety recall?

We will send a letter to the registered keeper of the vehicle, requesting that the repair is completed as quickly as is convenient. You can also subscribe to our service free of charge via the Citroën recalls website and we'll email you if a Citroën vehicle you've registered requires an inspection under the code of practice agreed between VOSA and the vehicle manufacturers. If you still have concerns, your local Citroën Dealer will be able to advise you.

Where can I get a brochure for the Citroën model(s) I'm interested in?

Range brochures for every model are available to download directly or can be ordered to be delivered to your door from our Request a Brochure page.

How do I arrange a test drive?

You can arrange a test drive by either contacting your local Citroën dealer directly, or visiting our 'Book a Test Drive' page online.

Where can I find vehicle prices on the website?

Model and option information can be found in our price lists which can be downloaded from our 'Request a Brochure' page or in the configurator.

Where can I get accessories for my Citroën?

Citroën accessories can be ordered from any Citroën dealer and can also be fitted by your dealer for an additional cost if required. To browse the full range of Citroën accessories available to order from your dealer, visit our 'Request a Brochure' section, accessories website or even add them on as part of your vehicle configuration.

I need a new Owners Manual - how can I get one?

Either by contacting your local Citroën dealer or by registering with MyCitroën and downloading a pdf version.

Where can I find a used Citroën?

Simply visit our Used Vehicle Locator and search your local dealers by price or model to find your perfect used Citroën.

Where can I find information on all your latest offers?

Under each model in our 'Offers' pages. You can also complete a 'Request an Offer' form or contact your local Citroën dealer directly.

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