In order to deliver this high standard of service, we commit to you that we will be:
Easy to deal with – we will provide a flexible service with friendly and approachable staff. We aim to be available to you when it is suitable to you, be it by phone, e-mail or on-line.
Quick – we recognise that speed and accuracy of response is important to you and our aim is to get the basics right and deal with any request or query within 24 hours of you contacting us.
Reliable – we will provide skilled and knowledgeable staff that are able to deal professionally with your requests and enquiries.
Fair – there will be no hidden surprises and no hidden costs. It is our aim to retain your loyalty and we will manage your account with us in a manner that recognises you as a valued customer.