To enhance your Citroën experience across our site, you may wish to update your browser to the latest version.

Choose your preferred browser and click to download

Shortfall insurance for fleets


If you have a fully comprehensive car insurance and you want to protect your financial position in the event of a ‘total loss’ insurance claim, Shortfall Insurance is worth considering.

You can’t keep your eyes on your car all the time but you can ensure a level of additional protection with Shortfall Insurance. There are two types available which take effect when your motor insurer declares your vehicle a ‘total loss’: Shortfall Insurance: GAP, offers CITROËN Financial Services customer’s protection against the finance liability between the market value* of their vehicle (typically the insurance settlement) and your outstanding finance balance.

Shortfall Insurance: VRI, is the ultimate Shortfall Insurance product which makes it easier for finance or cash customers to get a like-for-like replacement vehicle, with the gap covered between the market value* (typically the insurance settlement) and the original invoice price of the vehicle.

Contact your dealer to find out more about CITROËN Contract Motoring Shortfall Insurance.              

*Market Value is the settlement amount your Shortfall Insurer will expect your motor insurer to offer you in the event of a total loss. The market value will generally be determined using trade valuation publications such as Glasses Guide. It is a condition of a Shortfall policy that you do not accept your motor insurer’s settlement offer before speaking to your Shortfall insurer as this ensures an agreement on valuation can be reached.

Citroën Financial Shortfall Insurance is underwritten by UK General Insurance Ltd on behalf of Ageas Insurance Limited, both are authorised and regulated by the Financial Services Authority. Transactions entered into for the above insured products are covered by the Financial Ombudsman Service dispute resolution scheme and the Financial Services Compensation Scheme
CITROËN CONTRACT MOTORING is a trading name of Banque PSA Finance – UK Branch, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. Banque PSA Finance UK is authorised by the "Organisme pour le Registre des Intermédiaires en Assurance" (ORIAS)  in France and regulated by the French regulatory authority, the "Autorité de Contrôle Prudentiel"  (ACP) and subject to limited regulation by the Financial Services Authority in respect of some aspects of the conduct of UK insurance mediation business. Details on the extent of our regulation by the Financial Services Authority are available on request.

To make the most of the interactive
and make sure that the Javascript option is activated in your Internet browser.