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Excellence

We want you to feel confident about the level of service, quality and value for money you receive every time you visit your local Citroën dealer, which is why you can be assured of 'Our Promise' to you, which comprises of four key elements.

And what's more, when visiting your local Citroën dealer for your vehicles maintenance needs, you can also be confident of something you can't get anywhere else – the official Citroën stamp in your service book.


Those dealers that have subscribed to the Motor Industry’s ‘Code of Practice – Service & Repair’, have committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

The Motor Codes Advisory and Conciliation Service offer free and impartial advice.


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The selection is made by looking at:

  • Road-handling
  • Fuel economy
  • Comfort
  • Noise absorption
  • Noise creation
  • Load carrying ability
  • Steering precision
  • Transmission braking force and power output
  • Absorption of mechanical vibration
  • Longevity
  • Speed handling capability

A regular inspection of your tyres, including checking pressures, will help make them last longer and maintain many of the above aspects.


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Unfortunately accidents do happen, and they are mostly outside your control. But what happens in the aftermath is down to you. Insurance companies can only ‘recommend’ repair workshops but you have the right to choose where your repairs are carried out. When you get the keys back you want the car to be the same car as before, you’d never know that it had been involved in an accident at all.

Citroën’s sophisticated engineering, materials and design are at the absolute edge of production techniques. Damage to any of them can’t be repaired correctly without the right equipment or training which in reality means only a Citroën technician can properly repair a Citroën vehicle. Our widespread accident repair network means you’re never more than 45 minutes’ away from one of our approved centres.

By using our accident repair network you have the peace of mind that your vehicle’s looks, performance and safety are carried out to the highest standards and your Citroën returned is the same Citroën you bought.

The Motor Codes New Car Code of Practice for New Cars sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and complaints handling. The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.

As a subscriber to this vehicle manufacturer’s Code, Citroën is fully committed to delivering and maintaining the highest levels of service to its customers during new car sales and at all other points of their Citroën experience.

For more information regarding the Motor Codes New Car Code of Practice, including the Vehicle Warranty and Service & Repair codes, please visit www.motorindustrycodes.co.uk


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