Cookies Policy

This page explains what you need to know about how we use cookies on our websites (citroen.co.uk, info.citroen.co.uk and Citroën UK dealer websites), and how to choose to manage or remove them if you wish to do so.

WHAT ARE ‘COOKIES’?

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  By continuing to browse our website, you are agreeing to our use of cookies.  During your visit to our website, cookies may be installed automatically on your Internet Browser.

Cookies are a small file of letters and numbers that are stored on your browser or the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive, which includes:
- the name of the server that wrote it;
- usually, an identifier in the form of a unique number; and
- possibly, an expiry date.
This information is stored on your computer in a simple text file which a server accesses to read and write information.  A cookie must be associated with a single domain name (that of the server which placed it) so that only a request from the same server may access it.

The cookies are files sent to your hard disc to help you navigate around the website and to produce visit statistics or show personalised advertisements based on your browsing.  These cookies do not, in any circumstances, contain personal information.

You can deactivate the sending of cookies by changing the settings of your internet browser.  Each browser works in a different way.  Cookie settings will typically be found in ‘options’ or ‘preferences’ menu of your browser, and you can use the ‘Help’ option in your browser for more details.

For the best possible experience of our website, we strongly recommend that you leave cookies on.

 

THE DIFFERENT TYPES OF COOKIES WE USE

The cookies on our websites are used in various different ways: 

1. Anonymous cookies for assessing the number of visits to and the use of the online service.

The ‘visit statistics’ cookies are used to assess the website's audience (the number of visits, the average time spent by visitors, the items clicked on, etc.). The aim of these cookies is to continuously improve our website to ensure that it fulfils your requirements.

 The analytical cookies are strictly anonymous and do not, in any circumstances, permit identification of the visitor to the website or the collection of any personal data (e.g. name and address).

2. Connection information memorisation cookies

Some of our websites allow you to connect and enter identification information (e.g. your customer account on MyCitroën.co.uk).  These cookies are used, for example, to remember your account or your access to a particular service and are required for those operations.

3. Third party cookies (advertising)

Most of Citroën's internet advertising is displayed on third party websites and put in place by a third party (an advertising agency for example). These third parties use their own cookies to analyse how many people have seen and/or clicked on an advertising banner. The cookies placed by third parties are based on the cookies policies of the companies which place them and we do not have access to read or create these cookies.

4. Other third party cookies

Citroën UK uses other third party cookies to analyse your journey around our websites and suggest a brochure request or a test drive request where necessary, for example. These cookies are sent by us or by our technical service providers to assess who accesses the content and sections of our website, in order to evaluate them and improve their organisation. Where applicable, these cookies also detect navigation problems and so allow us to make our services easier to use. These cookies only produce anonymous statistics and the number of visits, and do not include any personal data. These cookies will also be used to personalise our websites according to the anonymous data collected from our different websites. The service life of these assessment cookies does not exceed 90 days.

5. Flash Cookies

The website uses Adobe Flash Player to present some of our content on citroen.co.uk. In order to improve your user experience, local shared object cookies (or ‘flash’ cookies as they are commonly known) are used to provide certain functions. These flash cookies cannot be managed in your internet browser - they are managed in the Adobe flash player software. The Adobe website provides explanations about the cookies used and how to disable them here: http://www.adobe.com/products/flashplayer/security.  Please be aware that restricting the use of flash cookies may affect the features available to you where flash cookies are used.

 

WHICH SPECIFIC COOKIES ARE CITROËN USING?

Click here to view a list of the main cookies used on Citroën UK websites.

COOKIES USED BY CITROËN

Below is a list of the main cookies used on citroen.co.uk and its sub-domains such as info.citroen.co.uk, MyCitroen.co.uk and Citroën UK dealer websites:

Cookie From Cookie Name What we use them for
Citroën ASP.NET_SessionId This provides a new random value for every new user session which allows the server technology to store user-specific data temporarily on the server.
Citroën CFG3D.SFG This is used to save the session ID for customers choosing to save their vehicle configurations.
Citroën GCAMCookie This helps us track the effectiveness of the money we spend on our digital marketing campaigns, linking media placement with sales.
Citroën Citroen.pays This is used to store the user’s country and language preferences.
Citroën PHPSESSID This provides a new random value for every new user session which allows the server technology to store user-specific data temporarily on the server.
Citroën CPPFRONT We are working on providing more accurate information on these for you.
Citroën APACDCRFEND This provides a new random value for every form requested and send by a user to store user-specific data temporarily on the server.
MyCitroën

MyCitroenOpenId

MyCitroen

ASP.NET_SessionId

Will be used to store a secret key for openid and to know if a logout has been requested.Used to store login informationsUsed to store the id of the session
Citroën mobile website

csrftoken

django_language

boussole

Protection against the cross site scriptingAutomatic detection of the languageCompass page local settings

THIRD-PARTY COOKIES USED BY CITROËN

Below is a list of the main cookies used on citroen.co.uk and its sub-domains such as info.citroen.co.uk, MyCitroen.co.uk and Citroën UK dealer websites: 

Cookie From

Cookie Name

What we use them for

Accuen

seg?add=324577&t=1

AppNexus - 3rd party tracking to allow this media owner to better understand user profiles and enable them to tailor adverts more relevantly to customers’ needs.

AdJug

AJEAUDs

AJRBDs

AJSCGV

AJSCV

3rd party tracking to allow this media owner to better understand user profiles and enable them to tailor adverts more relevantly to customers’ needs.

AdMeld

meld_sess admeld.com helps make an online profile of a customer, including the sites they visit, their searches, purchases, and other behavior. The profile can then be exchanged and sold between various companies like admeld.com as well as being sold to other advertisers and marketers.

A&NY Media

ebNewBandWidth_.ib.adnxs.com

anj

icu

sess

uuid2

AppNexus - 3rd party tracking to allow this media owner to better understand user profiles and enable them to tailor adverts more relevantly to customers’ needs.

Yahoo

bluelithium id=925568 BlueLithium allows advertisers to purchases space on publisher websites in the form of on-page and pop up ads. Like other advertising services, the service communicates with the user's browser via small text files known as cookies. These cookies track the user's visits to BlueLithium website partners and add this information to the service's click database.

BoldChat

_bcvm_vid_113567123486237693

_bcvm_vrid_113567123486237693

lb

bc-visitor-id

bc-visit-id

bc_pv_end

These are created as a result of the visitor visiting a page that has the BoldChat Visitor Monitoring HTML implemented on it. The values associated with these cookies relate to BoldChat ID references that will link the historical BoldChat records back to each unique visitor (Visit History/Chat History/etc. inside of BoldChat). No identifiable information is collected within the cookie as the ID's are specific to only BoldChat's tracking mechanisms.

BurstMedia

PC=1

CMP=

CMS=

TID=

Burst use cookies to improve your Web browsing experience, and to help better target ads.

ContextWeb

C2W4=

cwbh1=

FC1-WC=

FC1-WCR=

pb_rtb_ev=

V=

3rd party tracking to allow this media owner to better understand user profiles and enable them to tailor adverts more relevantly to customers’ needs.

Cubits

da-bm=

da-ipua

da-u=

da-v

Cubits.org’s purpose in collecting non-personally identifying information is to better understand how Cubits.org’s visitors use its website.

Doubleclick

id This cookie is used to display more relevant advertising to users. In conjunction with DoubleClick server logs, cookies are used, for example, to: facilitate targeting of relevant ads, control the number of times a user sees a given ad, and facilitate campaign performance reporting

eXelate

inv=

ud=

xud=

xudx=

eXelate Targeting Cookies provide non-personally identifiable preference information (“eXelate Targeting Data”) that helps advertisers (our customers) specify an ad or a group of ads that are meant to be displayed to a user in the future.

Facebook Connect

act=

csm=

datr=

fr=

gz=

locale=

lu=

p=

The purpose of the cookies are to identify the web browser being used to connect to Facebook independent of the logged in user. Certain cookies also store the browser window dimensions and are used by Facebook to optimise the rendering of the page.

Google Adwords

_utma 3rd party tracking for search activity, used in monitoring page landing conversions.

Google Universal Analytics

_ga

Used to distinguish users.

Invite Media

camp_freq_p1

conversions

dp_rec

exchange_uid

impressions_p1

io_freq_p1

partnerUID

segments_p1

subID

uid

Invite Media - provide information which helps companies improve a user’s online experience in many ways: for example, by allowing companies to monitor website performance, make the website easier to use, measure the effectiveness of their promotional placements, and tailor their website to better match a user’s interests and preferences. Cookies are also used to measure the success of online advertising campaigns, and the campaigns of our Clients.

Krux Digital

 uid

Advertising targeting, Analytics/Metric, Personalisation of contents, Optimization

Lotame

aud=

cc=

dc=

OAID=

The majority of these are 3rd party advertising cookies that allow our adverts and services to be seen elsewhere on the internet. The cookies show us where you saw our advert, help us measure the effectiveness of our advertising campaigns and may deliver relevant content to you.

MediaMath

Adroit_id=

msmci=

mt_mop=

is=

uuid=

Microsoft Atlas (Atdmt)

AA002

ANON

NAP

MUID

Netmining

n/a

AdJug - Cookies are data files stored on your computer that identify you as a unique user. Cookies enable us to track user trends, preferences and patterns to better understand our user base and to improve the quality of our service.

Right Media

bh=

BX

ih

pv1

RMBX

uid

A Right Media cookie is a piece of text that is stored by a PC user's web browser. The cookie is sent by Right Media's web server to monitor and record the user's browser activity and then send information back to the server.

Rubicon

au=

cd=

csi15=

csi2=

csi9=

khaos=

lm=

put_1185=

put_1197=

rpb=

Rubicon use cookies to distinguish you from other users of this website and to provide increased functionality on our website. This helps us to provide you with a better user experience and also allows us to work to improve our website. Used to obtain statistics about how websites are used (including which pages are visited most often and how users came to visit our website); Evaluate website performance; and help ensure that the content / features on the website are relevant for future visits.

Sophus

TCID

TCSess

The majority of these are 3rd party advertising cookies that allow our adverts and services to be seen elsewhere on the internet. The cookies show us where you saw our advert, help us measure the effectiveness of our advertising campaigns and may deliver relevant content to you.

Specific MediaTribal Fusion

ug=

ANON_ID=

Vibrant

VM_GRP=

VM_PIX=

VM_USR=

 

PERSONALISED ADVERTISING: HOW DOES IT WORK?

Cookies are placed on your computer in a special folder and depending on the webpages that you visit, they can memorise:

• The webpages that you have visited recently

• The products that you are interested in

• The information system (language, country, operating system, browser, etc.) in order to optimise the display during your next visit to our websites.

Citroën personalised advertising:

The CentralTag service appointed by Citroën allows visitors to receive advertising personalised in accordance with their most recent browsing actions (for example, interest shown in a vehicle while browsing the Citroën websites: including www.citroen.co.uk, http://configurer.citroen.co.uk/, or www.citroencarstore.co.uk).

If you no longer wish to see these personalised advertisements then you can deactivate this personalisation here: http://www.centraltag.com/commercial/policy/citroen.action

As CentralTag is a member of the NAI (Network Advertising Initiative), you can also unsubscribe on the website: http://www.networkadvertising.org/

If you do not want our website to collect the Krux third party cookies: you can deactivate these cookies on www.youronlinechoices.com

Visit the website www.youronlinechoices.com to find out more about online behavioural advertising and to see the blocking options for other companies which are members of the IAB. 

Please note that advertisements will still be displayed when you are on the internet, but they will no longer be based on your areas of interest

 

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