MOTOR INDUSTRY CODE OF PRACTICE
Alternative Dispute Resolution (ADR) or equivalent resolution providers are free and independent services that help resolve complaints without going to court.
Depending on the nature of your complaint, you may refer to the ADR provider or equivalent, which for Citroën customers is either The Motor Ombudsman or the Financial Ombudsman Service.
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases.
This means honest adverts, clear warranty information, parts you can get when needed, and fair handling of complaints.
You can read more about The Motor Ombudsman
https://www.themotorombudsman.org/about-us/how-we-work/
The Motor Ombudsman can assist with your query or dispute related to:
- Vehicle standards
- Vehicle purchase
- Unsatisfactory repairs
- Manufacturer warranty issues
You can contact them:
By post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Website: https://www.themotorombudsman.org/
Phone: 0345 241 3008
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases.
This means honest adverts, clear warranty information, parts you can get when needed, and fair handling of complaints.
You can read more about The Motor Ombudsman
https://www.themotorombudsman.org/about-us/how-we-work/
The Motor Ombudsman can assist with your query or dispute related to:
- Vehicle standards
- Vehicle purchase
- Unsatisfactory repairs
- Manufacturer warranty issues
You can contact them:
By post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Website: https://www.themotorombudsman.org/
Phone: 0345 241 3008
The Financial Ombudsman Service
The Financial Ombudsman Service is free and helps customers when they have a problem with a financial product or service. They resolve disputes fairly and impartially and have the power to put things right.
They might be able to consider a query or dispute related to:
- Financial agreement sold
- Monthly finance on a vehicle that cannot be used
- Rejected vehicle that the finance provider refuses to accept back
- Extended warranty issues
You can read more about how they can support
https://www.financial-ombudsman.org.uk/consumers
You can contact them:
By post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567