Looking out for you
and your Citroën

Looking out for you and your Citroën

We understand that trust in your Citroën vehicle is essential.
We understand that trust in your Citroën vehicle is essential.

Some 1.5L Blue HDI diesel engines may face premature wear of the camshaft chain which we want to address promptly.

This mechanical issue can cause:

Unusual noise or vibrations from the engine bay.

Premature wear or weakening of the camshaft chain. 

 

Leaving this issue unresolved could gradually affect your vehicle’s performance and may lead to engine damage over time (more information is available below in the FAQ section). We identified this concern through our quality checks and valuable customer feedback. We’re taking a proactive approach to solve any potential issue at no cost for you. 

 

If your vehicle is part of this recall, we’ll contact you directly with instructions on how to schedule a free inspection and get the appropriate intervention. Addressing this issue early helps ensure your vehicle continues to perform at its best.

 

Your safety and peace of mind are our top priorities.

Some 1.5L Blue HDI diesel engines may face premature wear of the camshaft chain which we want to address promptly.

This mechanical issue can cause:

Unusual noise or vibrations from the engine bay.

Premature wear or weakening of the camshaft chain. 

 

Leaving this issue unresolved could gradually affect your vehicle’s performance and may lead to engine damage over time (more information is available below in the FAQ section). We identified this concern through our quality checks and valuable customer feedback. We’re taking a proactive approach to solve any potential issue at no cost for you. 

 

If your vehicle is part of this recall, we’ll contact you directly with instructions on how to schedule a free inspection and get the appropriate intervention. Addressing this issue early helps ensure your vehicle continues to perform at its best.

 

Your safety and peace of mind are our top priorities.

Check your VIN

AFFECTED MODELS

AFFECTED MODELS

We know which vehicles are impacted — and we're taking swift action.

 

This recall is being done in batches: a customer's VIN might not show a campaign now, but it could be included later.

 

 

Check your vehicle’s VIN (Vehicle Identification Number) here below. It may be part of a group we've identified through our quality tracking system as potentially affected.

 

Please check below if your vehicle is affected immediately.

We know which vehicles are impacted — and we're taking swift action.

 

This recall is being done in batches: a customer's VIN might not show a campaign now, but it could be included later.

 

 

Check your vehicle’s VIN (Vehicle Identification Number) here below. It may be part of a group we've identified through our quality tracking system as potentially affected.

 

Please check below if your vehicle is affected immediately.

BERLINGO

 

Berlingo Multispace/Berlingo (from 2018)  (2017,2018,2019,2020,2021,2022,2023)

C3 AIRCROSS SUV V2

 

C3 Aircross SUV (2017,2018,2019,2020,2021,2022,2023)

C3 V4

 

C3 (2017,2018,2019,2020,2021,2022,2023)

C4 CACTUS

 

C4 CACTUS/C4 CACTUS HATCH (FROM 2018) (2017,2018,2019,2020)

C4 PICASSO

 

C4 Picasso & Grand C4 Picasso / C4 SpaceTourer & Grand C4 SpaceTourer (from May 2018) (2018,2019,2020,2021,2022)

C4 V3

 

C4 (2020,2021,2022,2023)

C4X

 

C4 X (2022,2023)

C5 AIRCROSS

 

C5 AIRCROSS (2018,2019,2020,2021,2022,2023)

SPACETOURER

 

SPACETOURER (2017,2018,2019,2020,2021,2022)

HERE TO ASSIST YOU

 

Citroën is resolving this issue giving you full priority – speed, clarity, and care.

 

We are working closely with our retailers and technical teams to verify every potentially affected unit, ensuring each customer receives personalised guidance and support.

Our commitment is simple: your safety is our priority.

HERE TO ASSIST YOU

 

Citroën is resolving this issue giving you full priority – speed, clarity, and care.

 

We are working closely with our retailers and technical teams to verify every potentially affected unit, ensuring each customer receives personalised guidance and support.

Our commitment is simple: your safety is our priority.

I’m new to this. Who can assist me?

 

 

You need to confirm that your vehicle is affected by the issue.

You can get in contact with our customer services team or your local Citroën retailer.

 

 

I want to check my vehicle’s VIN

 

 

Please enter your (Vehicle Identification Number) VIN or contact your local retailer to confirm directly that your vehicle is affected. 

 

 

 

I want to book an appointment

 

 

Contact your local authorised CITROËN retailer and let them know you are responding to the Blue HDi recall notice: they’ll guide you through the next steps.

 

 

I already paid for camshaft chain repairs. Can I get support?

 

You may be eligible for support if you paid for camshaft chain repairs on your vehicle between January 1, 2023, and June 30, 2025. Eligibility is conditional upon the vehicle's maintenance and diagnostic records complying with the manufacturer's guidelines. 

 

FAQs

1. You have announced a product safety recall. What is the problem?

We are aware that certain 2017–2023 Citroën vehicles equipped with the 1.5 BlueHDi diesel engine may experience premature wear of the camshaft chain. This can result in unusual engine noise and, in rare cases, chain breakage during start-up or driving. All cars affected will be recalled by Citroën. This will happen in a staggered approach in order to provide a more efficient level of service to our customers. Therefore, we will do this recall in several waves – giving prioritisation to the oldest cars which tend to have a higher risk of a potential failure.

2. Where can I find the VIN (Vehicle Identification Number)?

The VIN is usually in the vehicle documents and in these car locations: front of engine block under bonnet; driver’s side interior dash; driver’s side door jam (inside).

3. What is the root cause of the issue?

The wear of the camshaft chain is strongly influenced by oil quality, particularly the accumulation of soot in the oil over time. This soot acts like an abrasive, accelerating wear. Regular maintenance and the use of high-quality oil are essential to minimise camshaft chain wear. For more specific advice, we recommend contacting your local retailer. 

4. The problem with this engine has been known for years, why are you only acting now?

Stellantis has in fact been constantly monitoring the matter as reported through available sources, in line with its best practices of continuous product monitoring and improvement. Unrelated to any acknowledgement of a “problem” and while investigating the issue and the available solutions, Stellantis already took a lot of measures to support customers, in line with its warranty policy based on customer centricity. 

5. Why did you not start the recall earlier?

The recall was launched following thorough investigation and risk assessment. Despite the technical complexity, a solution was defined: optimized oil, precise calibration, and advanced detection tools. To ensure customer support, Citroën have proactively introduced special coverage even before the recall, reinforcing our commitment to customer centricity. 

6. What are the conditions to benefit from the special coverage? 

To qualify for special coverage, maintenance must follow the manufacturer's recommended intervals and use oil that meets the required standards — performed by any certified automotive professional. 

7. How does the problem present itself to customers?

If you notice unusual engine noises or vibrations, we strongly recommend stopping the vehicle and having it checked by a professional. In rare cases, chain breakage could occur during start-up or driving, potentially causing power loss. 

8. What is the remedy to solve the issue?

All vehicles involved will receive a software update. A special app will also be used to detect potential chain issues by analyzing engine noise. If an issue is found, the chain will be replaced with an 8mm version. If no issue is detected, the oil will be changed to the new FPW9.55535/03 spec, designed with higher viscosity and anti-wear additives.🔧 Reminder: timely oil changes when the service light appears are essential to benefit from the special coverage. 

9. How is the new oil only supposed to solve the problem of those engines? 

The new FPW9.55535/03 oil has higher viscosity and special anti-wear additives that reduce chain wear. Tests show it significantly slows down deterioration and helps protect your engine. 

10. All I heard there is an App to verify if there is an issue with the engine, how exactly does it work? 

We’ve developed a special app that detects potential camshaft chain issues by analyzing engine noise. If a problem is found, the chain will be replaced free of charge. All recalled vehicles will be tested, and the app can be used by any repairer—inside or outside the Citroën network—during maintenance checks. 

11. Is there a special / retroactive warranty for owners of vehicles with DV5 engines? 

Since January 2023, Citroën has offered special coverage for 5 years / 93,000 miles on 1.5 BlueHDi engines (vehicles made between October 2017 and January 2023), covering 100% of parts and labour provided maintenance followed the manufacturer's schedule and used approved oils. This coverage was extended in January 2025 to 7 years / 112,000 miles, and from June 2025 to 10 years / 150,000 miles. If you’ve already paid for a chain repair, Citroën will support you providing certain conditions are met. Submit your application via https://stellantis-support.com with the required information and documents for assessment. 

12. Will customers who have already replaced their chain at their own expense be reimbursed?

Yes, we’ll support customers who already paid for a chain repair under certain conditions. You can apply for reimbursement via our online platform: https://stellantis-support.com. Just provide the required info and documents, and if eligible, you’ll receive a refund. 

13. What are the eligibility rules for reimbursement? 

To qualify for reimbursement, all these conditions must be met: 

 

  • The issue occurred between January 1, 2023, and June 30, 2025. 
  • The vehicle is covered by the special coverage (10 years / 150,000 miles from the date of first registration). 
  • Maintenance followed manufacturer recommendations, including using approved oils, and was conducted by an professional. Proof of the last 3 invoices or a stamped maintenance book is required. A maximum delay of 3 months or 1,900 miles from the maintainance schedule is accepted. 
  • The chain diagnosis and repair were conducted by an authorised Stellantis retailer. 
  • The claimant owned the car when the issue happened and paid for the repair. 

14. What is the main purpose of the new software update? 

The update improves oil pressure to reduce wear and reminds customers to perform maintenance promptly when their oil quality drops. 

15. Who can customers contact in case of doubt/questions? 

We have arranged a dedicated phone line for this topic for our customers 08009179285

16. What if a customer buys a used car, will he also be protected? 

Stellantis also implemented the new “Check+” label, with 100 points of control for pre-owned cars sold by Spoticar and the approved network.