TERMS & CONDITIONS
For the most up to date information on our offers, see our Terms and Conditions below.
Click here to view our Legal Terms
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Click here to view our Reservation T&Cs
Click here to view our Citroën Store T&Cs
T&Cs Contents
a. 'On the Road' Prices
b. Official Government Fuel Consumption Figures (Range)
c. Warranty
d. Finance
e. Business Contract Hire Rates Car & Vans
f. Business Finance Lease
g. Personal Contract Hire
h. Motability
i. Website voucher Terms & Conditions
j. My Ami Story Submission and Featured Content
a. Manufacturer's Recommended Basic Prices
b. Business Class Package
c. Free EV Charger with a new Citroën Electric van
a. Servicing & MOT
b. MOT
c. MOT Test Cover
d. Book Service Online
e. Owners Offers
a. Used Vehicles Displayed
b. Finance
c. Part Exchange arrangements
d. Citroën Select Approved Used
e. 30-day Exchange Programme
f. MOT Test Cover
g. Used Vehicle Warranty
h. 24 hour 7 days Citroën Assistance
i. Data Protection
1. CAR RETAIL OFFERS
a. ‘On the Road’ Prices
On the road prices include VAT, delivery to dealer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Except as otherwise stated, participating dealer contribution or Citroën customer saving has been deducted where applicable. All offers are subject to stock availability, from participating dealers. Certain paint colour options are chargeable.
All information and prices correct at time of publication but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government). Please see our Prices and Specs brochures or contact your local Citroën dealer for the most up-to-date prices and specification details for all models.
b. Official Government Fuel Consumption Figures (Range)
Combined (litres per 100km/mpg) & CO2 emissions (g/km); highest: Citroën SpaceTourer 2.0L BlueHDi 180 Automatic EAT8 S&S: Combined 35.5mpg (8), CO2: 153g/km. Lowest: C5 Aircross SUV Hybrid Shine/Shine Plus with standard 18 or 19 inch wheels: Combined 157.2 – 222.3 mpg (1.8 – 1.3 l/100km), CO2 32g/km.
The fuel consumption you achieve, and CO2 produced, in real world conditions will depend upon a number of factors: including the accessories fitted (post registration), variations in weather, driving styles and vehicle load. There is a new test (WLTP*) used to measure fuel consumption and CO2 figures. The CO2 figures shown are NEDC equivalent, calculated using an EC correlation tool which converts WLTP figures to NEDC figures, however, these NEDCeq figures are based on the outgoing test cycle (NEDC**) and will be used to calculate tax for first registration.
Figures shown are for comparison purposes; you should only compare fuel consumption and CO2 figures with other vehicles tested using the same technical standard.
*WLTP - Worldwide harmonized Light vehicles Test Procedure. **NEDCeq - New European Driving Cycle
c. Warranty
Every new Citroën comes with a three-year, sixty-thousand mileage (one hundred thousand for commercial vehicles), fully transferable warranty. This guarantees:
- We will repair or replace, free of charge, any faulty parts covered by the warranty
- Warranty support covers unlimited mileage in the first two years and is limited to 60K miles (100K miles on commercial vehicles) in the third year
- If you buy a Citroën less than three years old the warranty will transfer to you
Your vehicle is protected for corrosion (rust) by our anti-perforation warranty no matter how many miles you cover. Citroën guarantees your vehicle against perforation (corrosion from the inside towards the outside of the bodywork) from the date of delivery shown on the ""Certificate of warranty"" in the ""Warranty and Maintenance Record"" for a duration of:
- 12 years in the case of a passenger vehicle
- 5 years in the case of a commercial vehicle
The anti-perforation contractual warranty stipulates periodic inspections, at your cost, must be carried out without fail 4 years after the start date of the anti-perforation warranty for passenger vehicles or 2 years after this date for commercial vehicles, and thereafter every 2 years for all vehicles.
Electric vehicles have varying warranty periods for the battery and drive train dependent on date of registration. Please consult the vehicle maintenance book for full details of the warranty cover.
d. Finance offers
Citroën Conditional Sale – Rated
Conditional Sale. Offer subject to availability, on selected models at participating retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. 36 - 48 month terms available. Finance by Stellantis Financial Services, RH1 1QA. Offer applies to qualifying retail new vehicles ordered and delivered between 01/04/2025 to 30/06/2025. Cannot be used in conjunction with any other retail offer. Citroën UK Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication.
Citroën Personal Contract Purchase – Rated
Personal Contract Purchase. Offer subject to availability, on selected models at participating retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. Finance by Stellantis Financial Services, RH1 1QA. At the end of the agreement there are three options: i) Part exchange the vehicle where equity is available ii) Pay the optional final payment to own the vehicle, iii) Return the vehicle. Excess mileage and vehicle condition charges may apply if you return the vehicle. You will only own the vehicle if you pay the optional final payment. Offer applies to qualifying Retail New Vehicles only. Cannot be used in conjunction with any other offer. 01/04/2025 to 30/06/2025
e. Business Contract Hire
Business Contract Hire. Offers available on the Citroën range. Costs will vary depending on version. Models shown have options, which will increase the initial rental and monthly rental. All rentals excl. VAT and maintenance. The length of the term and miles p.a. vary depending on model. Excess mileage charges apply. Vehicles must be ordered between 01/04/2025 to 30/06/2025. Subject to status. Guarantees may be required. T&Cs apply. Leasys, PO Box 4590, Slough, SL1 0WU.
f. Business Finance Lease
Business Finance Lease. Offer subject to availability. Price excludes VAT. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. At the end of the fixed period, you may have the option of extending the period of hire. Excess mileage and vehicle condition charges may apply. You will not own the vehicle. Finance by Stellantis Financial Services, RH1 1QA
g. Citroën Personal Contract Hire
Personal Contract Hire. Offer subject to availability, on selected models at participating Retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. Excess mileage and vehicle condition charges may apply. You will not own the vehicle. Finance by Stellantis Financial Services, RH1 1QA. Offer applies to qualifying retail new vehicles only. Cannot be used in conjunction with any other offer. Citroën UK Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication. Available on orders from 01/04/2025 to 30/06/2025.
Citroën UK Limited is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will only introduce you to Stellantis Financial Services, RH1 1QA as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, will typically receive from the lender a commission, fee or remuneration. This may be in the form of fixed fee, campaigns, percentages and/or targets agreed between Stellantis Financial Services and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, speak to Stellantis Financial Services or the vehicle retailer (acting as a credit broker) for further information
h. Motability
People in receipt of the following allowances are eligible to lease a car through the Motability Scheme:
Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA), the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP) and Armed Forces Independence Payment. War Pensioners’ Mobility Supplement (WPMS).
Customers are advised to check any specifically required vehicle features with their dealer at the point of application. All vehicles shown are for illustrative purposes only. The lease agreement with Motability Operations Ltd comes with a mileage allowance of 60,000 for three year leases and 100,000 for five year WAV agreements. If you go over this amount, you will be charged 5p for each extra mile.
Insurance is included, however, in the event of a claim you will be asked to pay an excess unless a third party is found to be at fault. Full insurance details are included in the Insurance Cover Booklet supplied with the Motability Scheme car.
Restrictions and higher excesses are applied to drivers aged under 25, speak to your dealer for more information. As mobility allowance rates differ on the Isle of Man, customers living there may be subject to an additional fee.
i. Website voucher Terms & Conditions
A completed voucher entitles the bearer to a specified saving and is in addition to any other consumer offers available at the current time (excluding Loyalty Offers). This offer is applicable for retail sales only and is not applicable for Fleet, Business or Motability purchases. 18+ only. Excludes employees of Stellantis Financial Services and associated family members, their agents & Dealer network, or anyone professionally connected with Citroën UK Ltd. Only one voucher can be used per purchase and it cannot be used in conjunction with any other voucher. This offer cannot be used for multiple purchases or in conjunction with a Stellantis Financial Services employee discount. No cash alternative is available. To redeem this offer simply present this voucher (either printed version or displayed on a mobile device) to your authorised Citroën Dealer when placing the order for your New Citroën. It may not be used in part payment against an order placed prior to the issue date of the voucher. The new vehicle must be registered in the same name as that displayed on the voucher. Offer available on an order placed on a New Citroën within date specified on voucher. Available at participating Citroën Dealers. Citroën UK Ltd reserves the right to withdraw or amend this offer at any time.
Please click here to view our Privacy Policy.
My Ami Story Submission and Featured Content
By submitting your Ami Story to Citroën UK, you agree to the following terms and conditions. Please read them carefully before submitting your story.
1. Eligibility
1.1 Submissions are open to current Citroën Ami owners residing in the UK.
1.2 Participants must be at least 18 years old.
2. Content Requirements
2.1 The story must be an original work and not infringe on any third-party rights.
2.2 Photos and videos should be of good quality and clearly depict the Citroën Ami and the submitter.
2.3 Offensive, inappropriate, or irrelevant content will not be considered.
3. Submission Process
3.1 Send your story, photos, and/or videos to amiuk@citroen.com with the subject line "My Ami Story". Include your full name and contact information.
4. Use of Content
4.1 By submitting your story, you grant Citroën UK to use, reproduce, modify, adapt, publish, and display your content across Citroën UK's website, social media channels, and other marketing materials.
4.2 You agree that Citroën UK may use your name, likeness, and other information in connection with your story unless specifically stated.
5. Privacy
5.1 Personal information collected from submitters will be used solely for the purpose of this campaign and in accordance with Citroën UK's privacy policy.
5.2 Your contact information will not be shared with third parties without your consent.
6. Rights and Disclaimers
6.1 Citroën UK reserves the right to edit, adapt, and modify submissions as necessary for publication.
6.2 Submission does not guarantee that your story will be published.
6.3 Citroën UK is not responsible for any lost, late, or misdirected submissions.
6.4 Ultimate Ears Boom 3 Ami Bluetooth speaker and silicone ring will only be sent to those who’s stories have been featured. Submission alone does not grant the user these items.
7. Acknowledgment
7.1 By submitting your story, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
2. BUSINESS & VAN OFFERS
a. Manufacturer's Recommended Basic Prices
MRRP 'Manufacturer’s Recommended Basic Prices' are exclusive of V.A.T., Delivery to Retailer and Number Plates, Government First Registration Fee and Vehicle Excise Duty. Contact your local business centre for more information.
b. Business Class Package
Offer applies to outright purchase of qualifying new Citroen LCVs ordered and delivered between 01/01/2025 to 31/03/2025 for business users only. Not applicable to National Fleet customers as defined by Citroen UK Limited. 4 years’ servicing covers vans for 4yrs (48mths) or up to 75,000 miles, whichever comes first. Servicing must be carried out at a Citroen authorised outlet, in line with manufacturer’s minimum maintenance requirements & service intervals. Offers, prices & specification correct at time of going to press from participating retailers. Terms & conditions apply. Please ask us for details. Subject to stock availability.
3. USED VEHICLES
Every effort has been made to ensure the accuracy of the information above. However, errors may occur. Check with your local Dealer about items which may affect your decision to purchase. All amounts shown are in pounds and pence.
Please disregard the mileage unless it is verified by an independent mileage search.
MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only, and may not reflect actual on-the-road driving conditions.
Elect 3 Personal Contract Purchase
Elect 3 is a finance solution designed to allow you to change your Citroën every two or three years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over 2 – 4 years. Citroën UK will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle so that at the end of the agreement you just choose one of the following options:
1. Make the optional final payment and become the proud owner of your car
2. Return the car to us with nothing more to pay*
3. Part exchange it for a new Citroën car, using any equity as a deposit in a new Elect 3 agreement.
*subject to any arrears, damage charges and/or excess mileage charges.
Personal Contract Purchase. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Excess mileage charges vary depending on vehicle make and model, ask your local dealer or refer to your chosen vehicle’s finance example for more information. Damage charges may apply. Written quotations available on request from Stellantis Financial Services UK Ltd, RH1 1QA. To finance your purchase we will only introduce you to Stellantis Financial Services UK Ltd. Citroën UK Ltd is acting as a credit broker and is not a lender.
c. Part Exchange arrangements
You may use our website to obtain an indicative part exchange valuation of your existing vehicle. You could apply the equity funds towards your deposit for your new vehicle. Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle, which can range from 0 – 40 % of a vehicle’s purchase price.
The part exchange valuation provided by the Citroën UK Website is indicative of the likely valuation, is not guaranteed, is not binding on Citroën UK or any Dealer and may be subject to change. The valuation will be finalised by your Citroën Dealer when your vehicle is inspected during your appointment with your Dealer.
This valuation will be subject to the Dealer being provided with the following:
- all copies of the Vehicle's keys you have;
- appropriate proof of purchase (if requested by us);
- the Vehicle's service history (if any);
- the Vehicle's MOT certificate (if any);
- the Vehicle's user manuals (if any); and
- any accessories there may be such as a locking wheel nut, radio fascia or remote controls.
In some instances failure to provide these items may result in a reduction to the valuation offered to you by the Dealer.
We or your Dealer may also offer a further contribution towards your existing vehicle. The valuation is valid for the day of inspection only, after which your chosen dealership and Citroën UK Limited reserve the right to offer a different valuation. This may be lower than the valuation previously received. The equity from your existing vehicle payable towards your new vehicle may therefore be different from any initial indicative valuation.
If you part exchange your existing vehicle, we will require proof that you are the only owner of it and an HPI check will be carried out to confirm ownership and history of the vehicle. By part exchanging your vehicle, you represent to us that the vehicle mileage is true and accurate and that the odometer has not been tampered with. Should the results of any checks be unsatisfactory or any representations made by yourself prove to be untrue, we reserve the right to:
a. withdraw any offer made for the vehicle with immediate effect; and/or
b. rescind any contract with immediate effect; and/or
c. where appropriate seek damages
If there is any outstanding finance on your existing vehicle, you will need to ensure that information submitted by you to us relating to your existing finance is accurate and up to date and provide us with all relevant details including the contact details of your existing finance provider. Please note the online valuation will not take into account whether there is any outstanding finance on your existing vehicle, therefore the equity from your existing vehicle payable towards your new vehicle may be different from any initial indicative valuation.
As part of your part exchange, you may be offered the option to receive cashback. Please note there are limitations on the value of the cashback we may offer you. These limitations will be communicated to by your Dealer during you appointment when your valuation is finalised. If circumstances change and/or the valuation of your vehicle changes, for any reason whatsoever, the amount of and/or your eligibility for cashback may change.
The Citroën Select Approved Used scheme ensures that you can select a vehicle with a genuine history. They are prepared to the highest standards by trained Dealer staff and their histories are independently validated by Trading Standards approved agencies.
Benefits provided by the Citroën Select Approved Used scheme:
• Citroën vehicles up to 10years/100,000miles
• History of ownership check incorporating mileage, insurance history, theft and outstanding finance
• Extensive 112 point pre-delivery inspection
• Minimum 12 months' Citroën warranty*
• 12 months UK and European Citroën Assist**
• 30 day/1,000 miles fault based exchange programme
• MOT Test Cover
*For full details of the level of cover provided please speak to your Citroën Select Approved Used Dealer
**For vehicles over 5years/50,000 at the time of purchase Citroën Assist is an optional extra provided at an additional price. Please speak to your Citroën Select Approved Used Dealer for details.
1. Subject to the following terms, any Citroën Select Approved Used Vehicle purchased from a Citroën franchise Dealership of Citroën Select Approved Used status, that develops a fault within 30-days of the delivery date, and the fault cannot be rectified may be exchanged for another Citroën Select Approved Used Vehicle (the Replacement Vehicle), at the same Dealership, provided that;
a) the fault is mechanical or a defect in materials or workmanship on the vehicle and such a fault is apparent to the Dealership (acting reasonably);
b) the Citroën Select Approved Used Vehicle is returned to the supplying Dealership within 30-days of the delivery date;
c) that the dealership is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise);
d) the Citroën Select Approved Used Vehicle has covered no more than 1,000 miles since delivery to the Customer;
e) the Dealership is satisfied that the Citroën Select Approved Used Vehicle is in the same condition as it was at the time of delivery to the Customer, save for the presence of the fault and fair wear and tear, and for the avoidance of doubt the vehicle shall not have been involved in any accident or damaged in any way
f) the Dealership is satisfied that the Customer owns the Citroën Select Approved Used Vehicle and is fully entitled to exchange it under this agreement
a) It is of an equal or higher price to the original Citroën Select Approved Used Vehicle, and
b) It is readily available from the same Citroën Select Approved Used Dealerships stock
3. Before any exchange is effected under this agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, taking out or otherwise dealing with the financial arrangements for the purchase of the original Citroën Select Approved Used Vehicle. Any exchange shall be subject to the Dealership being satisfied with such arrangements. In particular, if the original Citroën Select Approved Used Vehicle is subject to a Finance Agreement, a new Finance Agreement of the same type must be completed, and the relevant deposits paid by the customer.
4. Where the Customer wishes to exchange a Citroën Select Approved Used Vehicle for a Replacement Vehicle with a higher price, the exchange will not take place until the Customer has paid the Dealership the price difference.
5. The Customer will be solely responsible for any additional costs incurred in the exchange for licensing or insurance. Any such costs must be paid for in full prior to completion of the exchange.
6. This Agreement only applies to the Citroën Select Approved Used Vehicle detailed above. Only one exchange within the 30-day period will be permitted, and this Agreement shall not apply to any Replacement Vehicle.
7. This Agreement does not affect any of the Customer’s statutory rights.
The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability of £750. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your Citroën dealer must support all claims.
This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.
Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.
Territorial Limits
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.
How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying Citroën dealer. The dealer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The dealer will be responsible for obtaining prior authorisation from Citroën Extended Warranty Administration.
Important: No repair should commence until the Citroën Extended Warranty Administration Customer Services Department gives authorisation.
Citroën Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.
In Northern Ireland your authorised Citroën repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.
Note: Claims must be received by Citroën Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.
Complaints and Arbitration
How to make a complaint:
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0844 573 8191, or in writing to: The Customer Services Manager, Citroën Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded. All calls are charged at standard network rate.
The Approved Used Vehicle Warranty covers most components for mechanical and electrical failure with the EXCEPTION of the following items:
• Ancillary drive belts
• Brake and clutch frictional material
• A Bulbs and fuses (LED lamps are covered providing at least 50% of the lighting has failed)
• Batteries
• Wheels and tyres (including balancing and alignment)
• Wiper blades
• Water ingress including damage to covered components caused by water
• Electrical software update or reprogramming unless required due to the failure of a covered part
• The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the covered vehicle
• Recharging of the air conditioning unit (unless required as part of a valid repair)
• All serviceable items
• Trim and bodywork including but not limited to- Interior trim
- Exterior trim including hinges and door check straps
- Glass (heater elements are covered)
- Seat covers and cushions
- Paintwork
CITROËN vehicles under 10 years old and with less than 100,000 miles on the odometer qualify for a CITROËN Select Approved Used Vehicle Warranty, provided that the vehicle is not:
• A commercial vehicle of more than 3,500 kg gross vehicle weight;
• A non-European import;
• Subject to any Motorhome and/or horsebox conversions;
• Used as a taxi, mini cab or driving school vehicle;
• Used for hire and reward;
• Used for delivery or as a courier;
• Used as a short term hire or daily rental;
• Driven in a competitive motoring event;
• Used for public services including police, ambulance, fire service or military service; and/or
• A vehicle with an engine size greater than 3,500cc.
Roadside assistance is included with CITROËN vehicles up to 5yrs old / 50,000 miles, as an option for an additional price on CITROËN vehicles 5- 10yrs old / 100,000 miles and non-franchise vehicles up to 10yrs old / 100,000 miles.
Cover includes:
• Home Start
• Roadside Assistance
• Recovery
• Onward Travel
• Assistance in Europe
Assistance Plus
At an additional cost, Assistance Plus can be included alongside an existing used car assistance product. This product covers the vehicle for the provision of roadside assistance or recovery in the event of a non-vehicle fault incident.
Cover includes:
• The use of incorrect, or the lack of fuel;
• Wheel changes, punctured tyres;
• Instances where keys have been locked inside the vehicle, lost or stolen; and
• Incidents involving trailers and caravans.
a. By accessing and browsing these sites, you agree to be bound by these terms and conditions, and you acknowledge and agree that we may process your personal data in accordance with these Terms and our Privacy and Cookies Policies which can also be found on this Website. Please ensure that you have read our Privacy and Cookies Policies before proceeding.
b. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to these sites and any transmission is at your own risk. Once we have received your personal data, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
c. These sites may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website
d. Our privacy policy explains how we use your personal data. It sets out [the types of personal data we collect], the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your personal data and your rights.
e. Our cookies policy explains how we use cookies and similar technologies on these sites. It sets out the different types of cookies we use, the purpose for which we use them, when we may place cookies on your computer, device or browser, and how to choose to manage or remove them if you wish to do so.
Ami £1,000 Saving
Short T&Cs
Offer valid between 01/04/2025 and 30/06/2025 inclusive. Offer is a £1,000 (inc VAT) discount off the on-the-road price of a new Ami Ami 6.3kWh 2dr Auto in Arthurian Blue. Selected stock and participating retailers only. Offer subject to full T&Cs: https://www.citroen.co.uk/ami
Full T&Cs
1. The “Promoter” is Citroën UK Limited, with registered address at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. The Promoter is a member of the Stellantis N.V. group of companies.
2. The Ami Ami 6.3kWh 2dr Auto in Arthurian Blue offer (the “Offer”) is a £1,000 (Including VAT) discount off the on-the-road for orders of an Ami Ami 6.3kWh 2dr Auto in Arthurian Blue model placed with a participating Citroën LCV retailer (“Participating Retailer”) between Wednesday 05st February 2025 and Monday 31st March 2025 (inclusive) (the “Offer Period”).
3. The Offer is subject to these terms and conditions.
4. If there is any reason to believe that there has been a breach by the customer of these terms and conditions, the Promotor, at its sole discretion, reserves the right to exclude the customer from participating in this Offer.
5. The Offer is available during the Offer Period only.
6. Offer is available in the UK (Including Northern Ireland and the Channel Islands).
7. Offer on selected stock Ami Ami 6.3kWh 2dr Auto in Arthurian Blue models only.
8. Offer excludes pre-registered vehicles.
9. The Offer may not be used in conjunction with other current offers and discounts.
10. To qualify for the Offer, the customer must:
(a) be a permanent UK resident or, if a company, be registered in the UK;
(b) order and register an Ami Ami 6.3kWh 2dr Auto in Arthurian Blue model during the Offer Period;
(c) provide contact details, including name, email address, post code and contact number.
11. Vehicle must be registered by 31st March 2025, unless subject to a delay caused by the Promoter.
12. Offer applies to outright purchase, personal contract purchase, business contract hire & business finance lease purchases. Where a finance or leasing quote is provided, and the additional £1,000 discount is proposed into the quote, the validity of this quote will not extend beyond the 31th March 2025.
13. The Offer is not redeemable against any purchases other than a new Ami Ami 6.3kWh 2dr Auto in Arthurian Blue stock vehicles.
14. No cash alternative to the £1,000 discount will be offered. The discount is not exchangeable (cannot be swapped for anything of equal or lesser value) and non-transferable to any other party or location.
15. The discount has no monetary value, and monies will not be refunded should the new vehicle order be subsequently cancelled.
16. Personal data and marketing:
(a) Customers who consent to marketing communications from the Promoter may receive future communications related to Stellantis products, promotions, and offers.
(b) Customers are providing their information to the Promoter and members of Stellantis N.V. group of companies, and not to any other party unless otherwise stated. The administration of the Offer is a requested service as specified in the Promoter’s privacy policy (Citroen Privacy Policy).
(c) In order to administer the Offer, the Promoter, and an associated agency on behalf of the Promoter, will require certain essential information including name, address and contact details.
17. For more information about how the Promoter collects and uses personal data (and business customers’ rights over their data) please refer to the Promoter’s privacy policy (Citroen Privacy Policy).
18. Customers are responsible for providing accurate details; the Promoter will not be responsible for incorrect or inaccurate details provided.
19. The Promoter reserves the right to require valid proof of identification (as determined in its sole discretion) from the customer prior to honouring the Offer terms.
20. These terms and conditions, and any instructions from the Promoter, constitute the entire agreement between the business customer, the Participating Retailer and the Promoter relating to this Offer and supersede any prior agreements between the business customer, the Participating Retailer, and the Promoter relating to this Offer. If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and the other provisions of the terms and conditions will remain in full force and effect.
21. The Promoter reserves the right to cancel or amend the Offer and these terms and conditions without notice at any time, but will seek to provide notice where possible.
22. Neither the Promoter nor its affiliates, agents, officers, or employees will be liable (to the extent permitted by law) for any loss or damage arising out of organising or holding this Offer. This paragraph does not seek to exclude the liability of any party listed in this paragraph for (a) death or personal injury caused by their negligence, (b) fraud or fraudulent misrepresentation, and/or (c) any other matter for which it would be unlawful for them to exclude or attempt to exclude their liability. Business customers’ statutory rights are not affected.
23. The Offer and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Q1 25 £750 ‘Professional Days’ Offer
1. The “Promoter” is Citroën UK Limited, with registered address at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. The Promoter is a member of the Stellantis N.V. group of companies.
2. The ‘Professional Days’ offer (the “Offer”) is a £750 (excluding VAT) discount off the on the road price for orders of new current model light commercial vehicles placed with a participating Stellantis LCV retailer (“Participating Retailer”) between Monday 17th February 2025 and Monday 17th March 2025 (inclusive) (the “Offer Period”).
3. The Offer is subject to these terms and conditions.
4. If there is any reason to believe that there has been a breach by the business customer of these terms and conditions, the Promotor, at its sole discretion, reserves the right to exclude the business customer from participating in this Offer.
5. The Offer is available during the Offer Period only.
6. Offer is available in the UK only (excluding the Channel Islands).
7. Offer on selected stock.
8. Offer excludes pre-registered vehicles.
9. The Offer may be used in conjunction with other current offers and discounts.
10. To qualify for the Offer, the business customer must:
(a) attend a Participating Retailer during the Offer Period;
(b) be a business user that operates up to 50 vehicles in their business fleet (this will include (but is not limited to) sole traders & Small Medium Enterprises);
(c) be a permanent UK resident or, if a company, be registered in the UK;
(d) order a new current model light commercial vehicle during the Offer Period;
(e) provide contact details, including name, email address, post code and contact number; and
(f) not be an employee of Vauxhall Motors Limited, Citroën UK Limited, Fiat Chrysler Automobiles UK Ltd, Peugeot Motor Company PLC, or Stellantis N.V. group of companies, their immediate families, Stellantis N.V. group authorised retailers or agencies.
11. Vehicle must be registered by 30th June 2025, unless subject to a delay caused by the Promoter.
12. Offer applies to outright purchase, business contract purchase, conditional sale, business contract hire & business finance lease purchases. Where a finance or leasing quote is provided, and the additional £750 discount is proposed into the quote, the validity of this quote will not extend beyond the 17th March 2025.
1. The Offer is not redeemable against any purchases other than new current model light commercial vehicles.
2. No cash alternative to the £750 discount will be offered. The discount is not exchangeable (cannot be swapped for anything of equal or lesser value) and non-transferable to any other party or location.
3. The discount has no monetary value, and monies will not be refunded should the new vehicle order be subsequently cancelled.
4. Personal data and marketing:
(a) Business customers who consent to marketing communications from the Promoter may receive future communications related to Stellantis products, promotions, and offers.
(b) Business customers are providing their information to the Promoter and members of Stellantis N.V. group of companies, and not to any other party unless otherwise stated. The administration of the Offer is a requested service as specified in the Promoter’s privacy policy (Citroen Privacy Policy).
(c) In order to administer the Offer, the Promoter, and an associated agency on behalf of the Promoter, will require certain essential information including name, address and contact details.
5. For more information about how the Promoter collects and uses personal data (and business customers’ rights over their data) please refer to the Promoter’s privacy policy Citroen Privacy Policy.
6. Business customers are responsible for providing accurate details; the Promoter will not be responsible for incorrect or inaccurate details provided.
7. The Promoter reserves the right to require valid proof of identification (as determined in its sole discretion) from the business customer prior to honouring the Offer terms.
8. These terms and conditions, and any instructions from the Promoter, constitute the entire agreement between the business customer, the Participating Retailer and the Promoter relating to this Offer and supersede any prior agreements between the business customer, the Participating Retailer, and the Promoter relating to this Offer. If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and the other provisions of the terms and conditions will remain in full force and effect.
9. The Promoter reserves the right to cancel or amend the Offer and these terms and conditions without notice at any time, but will seek to provide notice where possible.
10. Neither the Promoter nor its affiliates, agents, officers, or employees will be liable (to the extent permitted by law) for any loss or damage arising out of organising or holding this Offer. This paragraph does not seek to exclude the liability of any party listed in this paragraph for (a) death or personal injury caused by their negligence, (b) fraud or fraudulent misrepresentation, and/or (c) any other matter for which it would be unlawful for them to exclude or attempt to exclude their liability. Business customers’ statutory rights are not affected.
11. The Offer and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
CITROËN WE CARE TERMS
This document sets out the terms and conditions on which we will provide the Citroën We Care service activated cover (the “Terms”). These Terms are between you and Citroën U.K. Limited, a company registered in England and Wales with company number 00191579, and whose registered office is at Pinley House, Sunbeam Way, Coventry, CV3 1ND (“Citroën”, “we”, “us”, “our”).
KEY INFORMATION AND TERMS
Service Levels: The Citroën We Care service levels cover parts failure consisting of the replacement or repair, at the Citroën authorised partners reasonable discretion, of Faulty components. If other parts on your vehicle are damaged by a Faulty part, these will be replaced or repaired under the same conditions. The Citroën We Care service activated cover is subject to the conditions and exclusions set out in these Terms.
Faulty: The inability of a part to operate in accordance with the manufacturer’s specification for a reason other than wear and tear, normal deterioration, or negligence in caring for the vehicle on your part. If other parts on your vehicle are damaged by a Faulty part, these will be replaced or repaired under the same conditions.
Vehicle: The Citroën We Care service activated cover as set out in these Terms applies to the following passenger cars:
For Citroën petrol, diesel, mild hybrids (MHEV) and plug-in hybrids (PHEV): , C3 and C3 Aircross, C4 X, C4, C5 X, C5 Aircross, Berlingo, and Holidays sold as a new vehicle and ordered in the United Kingdom from 1st June 2025 onwards; and
For Citroën Battery Electric Vehicles (BEV): ë-C3 and ë-C3 Aircross, ë-C4 X, ë-C4, ë-C5 Aircross, ë-Berlingo, and ë-Spacetourer sold as a new vehicle and ordered in the United Kingdom from 1st June 2025 onwards; and
you cannot transfer it to any other vehicle.
Eligible vehicles are described in clause 1.2 of these Terms and ineligible vehicles as described in clause 1.3 of these Terms.
Warranty Start Date: This is either the date of first registration of the vehicle, or the date of new car handover to the first registered owner of the vehicle, whichever is the latter. Your warranty start date is also the starting date for your manufacturer servicing schedule.
Maximum Term: We’ll provide you the Citroën We Care services set out in these Terms for up to eight years or 100,000 miles, whichever happens first, as follows:
at the end of the contractual warranty period at 3 years from the warranty start date; and
then up to the maximum of a further five years; or
until 100,000 miles has been reached if this is sooner, from the warranty start date. Terms of activation for the Citroën We Care service activated cover must be followed at all times as detailed in clause 1.4 of these Terms.
Duration: The services under your Citroën We Care service activated cover shall be provided for the duration of each period between the servicing schedule of your vehicle, in accordance with the manufacturer’s service parameters.
Activation: Citroën We Care service activated cover is automatically activated after each vehicle service, as detailed in the vehicle’s maintenance book (or its digital version or the vehicle dashboard), is made by a participating Citroën authorised partner as freely decided each time by the owner of the vehicle. These activated Terms are valid up to the next service as detailed in the vehicle’s maintenance book (or its digital version or the vehicle dashboard) but, in any case, not for longer than the maximum period of Citroën We Care service activated cover as defined in these Terms. Automatic activation of these Terms is without any additional cost. The Citroën We Care services under these Terms will not commence until 30 days after the activation date, known as the 30-day exclusion period. Terms of activation are detailed further in clause 1.4 of these Terms.
Administration: The applicable services are managed directly by Citroën authorised partners throughout the territories (Clause 1.5 of these Terms).
Restrictions to Services: The Citroën We Care service activated cover as described in these Terms will be provided on your Citroën passenger car and may be subject to certain service restrictions. All repairs covered by the Citroën We Care service activated cover will, and must, be provided by a Citroën authorised partner. The Citroën We Care services are only available in the territories described in clause 1.5 of these Terms.
Participation by Citroën Authorised Partners: The Citroën We Care service activated cover as described in these Terms is subject to participation by a Citroën authorised partner. A full list of participating Citroën authorised partners for the UK is available on our brand website. Please ensure that you check for participation details to inform your decision for service and access to the Citroën We Care service activated cover.
Exclusions: Certain parts, uses and circumstances are excluded from your Citroën We Care service activated cover as set out in clause 2.6 below.
CLAUSE 1 – CITROËN WE CARE SERVICE ACTIVATED COVER CONDITIONS
1.1 Duration and Mileage
The Citroën We Care service activated cover will need to be activated at the first scheduled service to start continuously from the end of the manufacturer’s warranty being 3 years from warranty start date (unless your vehicle has already reached 100,000 miles). Further activations as defined in these Terms can be made at the point of completion of your next qualifying service and ends on the earlier of:
the purchase of your next scheduled service, either in terms of time or mileage, in accordance with the manufacturing servicing schedule; or
your vehicle reaches 8 years old (from the warranty start date); or
your vehicle reaches 100,000 miles; or
you or we terminate these Terms as set out in clause 3 of these Terms.
1.2 Eligible Vehicles
The following passenger cars shall be eligible for the Citroën We Care service activated cover:
For Citroën petrol, diesel, mild hybrids (MHEV) and plug-in hybrids (PHEV): , C3 and C3 Aircross, C4 X, C4, C5 X, C5 Aircross, Berlingo, and Holidays sold as a new vehicle and ordered in the United Kingdom from 1st June 2025 onwards; and
For Citroën Battery Electric Vehicles (BEV): ë-C3 and ë-C3 Aircross, ë-C4 X, ë-C4, ë-C5 Aircross, ë-Berlingo, and ë-Spacetourer sold as a new vehicle and ordered in the United Kingdom from 1st June 2025 onwards; and
The vehicle must remain registered in one of the following countries throughout the duration of the Citroën We Care service activated cover: France, Spain, Italy, United Kingdom, Germany, Belgium, Netherlands, Luxemburg, Austria, Portugal, and Poland; and
These Terms transfer to any subsequent owner of the vehicle in accordance with these Terms.
1.3 Ineligible Vehicles
The following vehicles or vehicle derivatives shall be ineligible for the Citroën We Care service activated cover under these Terms:
any vehicle derivative of the Citroën AMI;
any vehicle that is classified as a light commercial vehicle;
a vehicle which is a grey import, meaning any vehicles legally imported from another country through channels other than our Citroën authorised UK distribution network or via our Citroën UK authorised partners;
a vehicle which has been modified or adapted from the manufacturer’s original specification where the modification or adaptation is found to contribute to the fault; or where the modification or adaptation has been carried out without complying to the technical instructions as defined by Citroën U.K. Limited;
a vehicle which has been used as a taxi, mini cab or driving school vehicle;
a vehicle which has been registered on behalf of a Citroën or Stellantis Group franchised retailer or repairer;
a vehicle which has been used for short term hire or daily rental;
a vehicle which has been used for hire and reward;
a vehicle which has been used as a delivery or courier vehicle;
a vehicle which has been driven in a competitive motoring event;
a vehicle which has been used for public services including police, ambulance, fire, or military service.
1.4 Conditions of Activation
The activation start date is the date that the qualifying service is completed at a participating Citroën authorised partner.
1.4.1 Your Citroën We Care service activated cover will be automatically activated at the point of completion of each qualifying service within a participating Citroën authorised partner if the conditions under these Terms have been met.
1.4.2 The Citroën We Care services under these Terms will not commence until 30 days after the activation date, known as the 30-day exclusion period. This 30-day exclusion period does not apply if:
by following your manufacturers servicing schedule your Citroën We Care service activated cover runs continuously from the end of the manufacturer’s warranty, a SPOTiCAR warranty, or any warranty guarantee provided by Citroën U.K. Limited or the wider Stellantis Group; or
Your Citroën We Care service activated cover is reactivated to run continuously following an immediate period of cover under these Terms.
1.4.3 Any failure that occurs within the 30-day exclusion period following activation, and any failure deemed to have existed prior to activation, are not covered by these Terms.
1.4.4 Where a vehicle service is missed, delayed, or not carried out in the Citroën authorised network or by a participating Citroën authorised partner, the Citroën We Care service activated cover can be activated after a qualifying service is completed at a participating Citroën authorised partner, and will remain valid until the next service if the conditions under these Terms have been met. The 30-day exclusion period will apply.
1.4.5 Activation of Citroën We Care service activated cover will not be completed if the conditions under these Terms cannot be met or evidenced. Activation may be invalidated based on evidence, or lack of evidence, that the eligibility criteria under these Terms have not been fully met.
1.4.6 The vehicle itself can be for either private use or business use.
1.4.7 Once activated as in Clause 1.4.1 of these Terms, the services under these Terms for the replacement of parts and/or vehicle repairs can be provided by any our appointed Citroën authorised partners as these services are not restricted to the Citroën We Care participating partners.
1.4.8 For Citroën We Care queries please contact a participating Citroën authorised partner or visit our website to contact us via our online form at https://citroen.my-customerportal.com/citroen/s/case-webform?language=en_GB#1 or by telephone on 0800 093 9393 (cost of a local call) or in writing to Citroën U.K. Limited, Pinley House, 2 Sunbeam Way, Coventry. CV3 1ND
1.5 Territoriality
So long as your vehicle remains registered as in clause 1.2 of these Terms and you still have cover under these Terms, you can take advantage of your Citroën We Care services in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy (including Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira Islands), Romania, Slovakia, Slovenia, Spain (including Balearic and Canary Islands, Melilla and Ceuta), Sweden, Switzerland and the United Kingdom (including the Channel Islands and the Isle of Man) (the “Territories”).
1.6 Parts
If we repair or replace any parts of your Citroën vehicle under these Terms, we may use new parts or reconditioned parts. The parts may be our branded parts, or parts obtained from our network of Citroën authorised partners. The repair or supply of tyres is excluded from these Terms. Any replaced parts will be disposed of by us and not be returned to you as specified in clause 1.7.6 of these Terms.
1.7 General Conditions to the Services
1.7.1 Where there is a fault on your vehicle whilst a valid warranty (a branded Citroën or Stellantis Group) remains on your vehicle, such as and not limited to, a manufacturer’s warranty, a used vehicle warranty, or a warranty guarantee, your claim should be made against the terms of the warranty. The Citroën We Care service activated cover will start only at the end of these warranties, but in any case, the terms with the greatest level of cover will take precedent.
1.7.2 The services provided under these Terms, including the costs associated (which are parts and labour including tax), are included in your package providing they are performed by a Citroën authorised partner but are subject to the following:
your vehicle must remain registered (as detailed in clause 1.2 of these Terms);
your vehicle must have been used and maintained in accordance with the manufacturer's instructions (these are indicated in the manufacturer’s handbook, the digital handbook versions, or the vehicle dashboard);
the servicing operations and checks specified in the manufacturer's servicing schedule must be complete and recorded in your vehicle's warranty and maintenance guide or within the digital maintenance records. If you don’t have this, you must be able to provide supporting documentary evidence on request (such as servicing checklists, servicing schedules, invoices which should support these minimum standards: name and address of independent servicing business; registration details of the vehicle; date and description of the services and/or repairs; mileage at the time; oil quantity, grade/viscosity, manufacturer; parts fitted/part numbers);
the fluid and lubricant levels in your vehicle must have been maintained in accordance with the manufacturer’s instructions (these are indicated in the manufacturer’s handbook);
scheduled services on your vehicle must be carried out within two months/1800 miles of the intervals as specified by the manufacturer, whichever comes first; and
Only Citroën authorised partners are approved to complete any repairs deemed eligible under these Terms.
1.7.3 If there is a manufacturer defect with your Vehicle, this should be repaired by a Citroën authorised partner in one of the territories detailed in clause 1.5 of these Terms, to whom the manufacturer’s handbook must be presented before each repair. Your vehicle must be presented to a Citroën authorised partner as soon as is reasonably possible after the fault is discovered.
1.7.4 The applicable services (under clause 2 of these Terms) which are carried out by a Citroën authorised partner under these Terms, will be paid for directly by us, without any advance payment being required from you.
1.7.5 Any repair carried out under these Terms, with or without replacement of parts, does not extend the duration of your Citroën We Care service activated cover.
1.7.6 If we remove parts from your Citroën vehicle and replace them with new parts under this Contract then Citroën U.K. Limited (or such other person as it says) will become the owner of those parts that have been removed and you will have no ownership right to them, or any other claim to them.
CLAUSE 2 – PARTS FAILURE REPLACEMENT
The components covered under parts failure replacement under these Terms are dependent on the vehicle engine derivative, as described in clause 2.1 and 2.2 of these Terms:
2.1 For Internal combustion engines (ICE), mild-hybrid electric vehicles (MHEV) and plug-in hybrid electric vehicles (PHEV)
Parts failure replacement consists of the replacement or repair, at the Citroën authorised partner’s reasonable discretion, of Faulty components of the engine, gearbox and/or transmission.
Consequently, all components that are not considered by the Citroën authorised partner to be integral to the engine, gearbox or vehicle transmission are not covered by the Citroën We Care service activated cover.
2.2 Battery Electric Vehicle (BEV)
Parts failure replacement consists of the replacement or repair, at the Citroën authorised partner’s reasonable discretion, of Faulty mechanical, electrical or electronic parts. If other parts on your vehicle are damaged by a Faulty part, these will be replaced or repaired under the same conditions.
From the warranty start date, the vehicle will receive a manufacturer’s guarantee for the traction battery (i.e., the battery which drives the motor of your Citroën BEV). This guarantee lasts for a total of eight years or 100,000 miles, whichever occurs first. This traction battery guarantee applies only to the battery which drives the motor of your vehicle, as opposed to any other batteries in your vehicle which might be responsible for operating other functionality such as windscreen wipers, lights, etc. Consequently, the traction battery is not covered by the Citroën We Care service activated cover.
2.3 The Citroën We Care service activated cover does not include the replacement of parts subject to normal wear and tear and whose replacement is not the direct and indirect consequence of a manufacturing defect, such as and not limited to, filters, brake pads and discs, linings, welds and cables, wheels, rims, tyres, belts, fluids.
2.4 The cost of replacement parts or repairs to the vehicle, in line with these Terms, cannot exceed the used car market value of the vehicle as estimated on the day the vehicle is presented to the Citroën authorised partner. This used car market value will be the one set by CAP (the CAP value being a recognised and comprehensive resource that provides up-to-date values for various makes and models of vehicles in the automotive industry) in the context of a private sale. If CAP no longer provides this value, the Citroën authorised partner will choose another valuation service equivalent in repute. In the case that the costs of the replacement parts or the repairs exceed the stated used car market value, the recipient of the Citroën We Care services will have the option to pay the difference in costs, and if this is not an option then the entire claim under the Terms will be declined.
2.5 The cumulative sum of the costs of all repairs and replacement parts during the total period of the Citroën We Care service activated cover cannot exceed the original list price of the new vehicle as paid by its first registered owner. If the sum of costs of all repairs and replacement parts exceeds the original list price of the new vehicle, the current recipient of the Citroën We Care services will have the option to pay the difference in costs, and if this is not an option then the entire claim under the Terms will be declined.
2.6 The Parts Failure Replacement does not include or apply to:
any diagnostic time which doesn’t result in a valid claim under these Terms;
failures occurring within the first thirty (30) days following scheduled service and activation of these Terms as detailed in clause 1.4.3 of these Terms;
failures which already existed before the performance of the scheduled maintenance and activation of these Terms as detailed in clause 1.4.3 of these Terms;
any Vehicle whose fault codes that are found to have been cleared within thirty (30) days or one thousand (1000) miles preceding the completion of the service and activation of these Terms;
any loss, damage or failure which occurs while the vehicle is outside the geographical territories as detailed in clause 1.5 of these Terms;
sinking or immersion (in water), damage caused by natural disasters, vandalism, attack, riot, immobilisation by the police, acts of war, terrorism, accident, fire, theft, or attempted theft;
the replacement, fitting, maintenance or repair of parts, equipment or accessories not originally fitted to your vehicle and/or that are not approved by the manufacturer, and any related consequences;
the consequences of repairs, conversions or modifications carried out by a business other than a Citroën authorised partner;
damage caused by the use of fluids, parts or accessories which are not genuine or of equivalent quality;
the use of unsuitable or poor-quality fuels (including charging solutions) not recommended by the manufacturer;
damage caused by natural phenomena, hail, flooding, lightning, storms, or other atmospheric hazards;
damage caused by accident, fire, theft, attempted theft, riots;
repairs resulting from negligence, a driving error, incorrect use of your vehicle (such as, and not limited to, overloading, competition, racing) or failure to comply with the servicing operations, in strict conformity with the manufacturer’s recommendations (as defined in the manufacturer’s handbook, the digital handbook versions or the vehicle dashboard);
failures and/or discharging of your vehicle’s batteries due to incorrect electrical connection, the electrical supply, the electrical installation or the current used;
breaking of or damage to glass and headlamp units, lamps or mirrors;
the loss of trims or remote controls, door seals;
bodywork repairs, washing, polishing, and cleaning;
work on the passenger compartment, including cleaning, and repairs of door trims, upholstery, and carpet in case of wear;
vibrations and noises linked to your vehicle’s operation;
deterioration, such as, and not limited to, discolouration, alteration, or distortion of parts due to normal ageing linked with the use of your vehicle, its mileage, or its geographic and climatic environment, if this replacement is not due to a manufacturing defect;
navigation updates;
servicing and maintenance that doesn’t comply with the manufacturer’s recommendations or is deemed optional between two periodic services;
settings (such as, and not limited to, doors, front axles, parallelism, wheel balancing);
the wheels, tyres, and their balancing;
loss of keys, covers or remote controls;
cosmetic damages and paint;
infotainment systems (any display unit within the vehicle & i-toggles);
towing the vehicle;
water inlets and their consequences;
air leaks, liquid leaks, air noise, rubber seals and openings of doors, floor and ceiling, squeaks, adjustments, vibrations, and shocks in general, any noise that does not affect the normal operation of the part;
damage to the vehicle resulting from:
traction beyond the limits provided for on the gross vehicle weight on the registration certificate or use of the traction battery other than to supply power to the vehicle;
the use of charging cables and charging stations that does not meet the manufacturer's specifications;
the use of public charging stations that are not certified or do not meet the standards and regulations in force;
any failure of any nature whatsoever as soon as the odometer has been altered, modified or disconnected;
the direct or indirect consequences of any repairs carried out outside of the Citroën authorised network;
the direct or indirect consequences of a failure to report a fault to a Citroën authorised partner as soon as you become aware of it;
the direct or indirect consequences of a failure by you to response to an invitation by a Citroën authorised partner to have your vehicle repaired as soon as is reasonably possible;
the modifications necessary to ensure that your vehicle conforms following a change of legislation which comes into force after the delivery of your vehicle; and
all other costs included but not limited to the costs incurred because of your vehicle being off the road, such as, and not limited to, loss of enjoyment or use.
CLAUSE 3 - TERMINATION OF TERMS
3.1 If your vehicle is damaged in an incident and declared beyond technical or economical repair by your insurer, these Terms will automatically end as at the date of the incident. If your vehicle is stolen, and hasn’t been found within 30 days, these Terms will automatically end on the date of the theft. In either of these cases (accident or theft), you must tell us as soon as possible and provide us with proof of the damage or theft by way of expert report, certificate of destruction, or police report (as applicable). This correspondence must be accompanied:
if your vehicle is written off, by a photocopy of the declaration of the insurance company or of the assessor declaring that the vehicle is classified as a write-off; and
if your vehicle is stolen, by a photocopy of the theft report to the appropriate authorities and a photocopy of the vehicle reimbursement agreement from the insurance company.
3.2 In the event that there is a breach of any of these Terms, this may invalidate these Terms in full.
CLAUSE 4 – GENERAL TERMS
4.1 If you wish to raise a query or complaint visit our website to contact us via our online form at https://citroen.my-customerportal.com/citroen/s/case-webform?language=en_GB#1; or by telephone on 0800 093 9393 (cost of a local call); or in writing to Citroën U.K. Limited, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND.
To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded. We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org. The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process if you are not satisfied with the outcome of a concern. For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.
4.2 These Terms are governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising out of or in connection with these Terms if you live in England or Wales. If you live in Scotland or Northern Ireland, the governing law and applicable court will be of the country in which you live at the date of enforcing these Terms.
4.3 Full details of how we use your personal information, including how to get in touch and ask questions or exercise your rights, please refer to our Privacy Policy at www.citroen.co.uk/tools/privacy-policy.html.
4.4 We can transfer our Terms with you, so that a different organisation is responsible for supplying your Citroën We Care services. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the Terms.
4.5 These Terms are between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
4.6 If any part of these Terms are found to be invalid or unenforceable by a court, or if a court or other authority deems any of these Terms to be unlawful, the remainder will still remain in full effect.
4.7 Even if we delay enforcing these Terms, we retain the right to enforce them later. Our decision to not immediately pursue non-compliance with these Terms does not waive our ability to enforce these Terms at a later date.
4.8 We are responsible to you for any loss or damage you suffer that is a foreseeable result of our breach, or our failure to use reasonable care and skill. Nothing in these Terms excludes, limits (or is intended to exclude or limit) our liability for (a) death or personal injury caused by our negligence or that of our employees, agents, or subcontractors, (b) fraud or fraudulent misrepresentation by us or our employees, or (c) breach of your legal rights in relation to the Citroën We Care services.
4.9 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, both we and you knew it might happen.
4.10 There may be an event outside of our control which may stop us being able to offer you our service as usual. For example, terrorist acts, pandemics or epidemics, extreme weather, industrial disputes, wars, or riots. If this happens, we’ll take steps to make sure we can offer you the best service possible given the circumstances.
4.11 These Terms are the ones which currently apply to Citroën We Care services and are available from our website at https://www.citroen.co.uk/. We may update the Terms from time to time on our website but the ones which apply to your Citroën We Care services are those which were in force at the time on the date of activation.