Stellantis UK Announces Stop-Drive for the following vehicles, owners of such vehicles should immediately cease using their vehicle when safe to do so.
Citroën C3 Phase 2 (from 2009 to 2017)
Citroën C4 (from 2010 to 2013)
Citroën DS3 (from 2009 to 2019)
Citroën DS4 (from 2010 to 2013)
Citroën DS5 (from 2010 to 2015)
Citroën C Zéro (from 2010 to 2017)
Vehicles included in this stop-drive action in the UK, were already part of an ongoing comprehensive recall campaign that started over one year ago, first in Southern Europe and then expanded northwards. Recall decisions, especially stop-drive actions, are based on multiple factors, including airbag specifications, vehicle age and usage, climate conditions, and notifications from regulatory authorities.
Whilst there have been no reported instances in the UK, Stellantis has decided to deploy a stop-drive order for all impacted vehicles across Europe including the UK. This decision underscores the Company’s unwavering commitment to customer safety.
All affected customers will be notified by letter. Customers can also check if their vehicle is affected and what actions are advised by using the VIN (Vehicle Identification Number) check tool on the Citroën UK website below. If impacted, they should register their vehicle to enable the processing of their repair as soon as possible.
If you are unable to register online, owners can contact our Recall Helpline on 0800 917 9285.
It is of paramount importance that owners of vehicles who may have changed either their address or contact details keep their information updated with the DVLA (Driver & Vehicle Licensing Authority) so that they can be reached in a timely and efficient manner.
Stellantis UK is mobilising its full network of suppliers, retailers and manufacturing plant to support this action and ensure the fastest, safest and most convenient solution for each customer. If you have any specific Mobility needs or requirements, please identify these when you speak to your retailer when making your booking, we have made a number of mobility solutions available to support customers impacted by this Stop Drive.
Stellantis remains fully committed to acting swiftly, transparently, and responsibly in addressing this issue.
IS YOUR VEHICLE AFFECTED?
Stellantis is recalling all affected vehicles with a staggered approach, to ensure safety first and service all customers in the fastest and most efficient way. It means that we are recalling the affected cars step by step, with prioritization for the oldest vehicles because of the behaviour of the chemical components overtime in the Takata airbags.
With VIN check below you can easily find out if your car is affected and if it has been recalled already or will be soon. Please make sure to have your vehicle identification number (VIN) at hand. You can find this information in the vehicle registration documents or your insurance documents - it is a 17-digit alphanumeric code assigned to every vehicle.
Please note that certain Citroën models — C3, C4, DS3, DS4, DS5 and C Zéro — are subject to a ‘stop drive’ notice. You can identify the affected vehicles using the recall codes “MK7” (C3, DS3), “NQ3” (C3, DS3) and “GM3” (C4, DS4, DS5), which will be displayed after checking the VIN. If your vehicle is affected, we ask that you do not drive it and immediately schedule an appointment for airbag replacement.
PLEASE FILL IN YOUR VIN NUMBER:
The VIN (Vehicle Identification Number) is shown on your V5C registration certificate. It contains 17 characters starting with VR7 or VF7.
