SIGNLIVE & CITROËN

Citroën partners with SignLive to offer customers the ability to communicate with its retailer and aftermarket teams using British Sign Language (BSL).
SIGNLIVE & CITROËN
We have partnered with SignLive, the leading British Sign Language (BSL) online video interpreting service. SignLive’s intuitive video relay service gives our customers the ability to communicate with the entire 190-strong Citroën retail and aftermarket network using British Sign Language (BSL). This service is available completely free of charge. 
SIGNLIVE & CITROËN
We have partnered with SignLive, the leading British Sign Language (BSL) online video interpreting service. SignLive’s intuitive video relay service gives our customers the ability to communicate with the entire 190-strong Citroën retail and aftermarket network using British Sign Language (BSL). This service is available completely free of charge. 
THE FRENCH CAR THAT SPEAKS YOUR LANGUAGE 

At Citroën we are inspired by our customers and our partnership with SignLive ensures we continue to be 'The French Car that Speaks your Language’, even if you are a BSL user.

 

There are 150,000 British Sign Language users in the UK, and as a brand we recognised the need to do more for our customers. We are very proud to be the first manufacturer to offer this new level of customer service. Each one of our retailers now uses SignLive, making our retailers more accessible and inclusive than ever before.

WHAT IS SIGNLIVE?

SignLive is a Video Relay Service that allows deaf and hard of hearing people to connect with others through a phone or tablet for support via a live interpreter. The service can be accessed easily through a web browser or the dedicated app service. There are two main functions of SignLive; Video Relay Service (VRS) or Video Remote Interpreting (VRI). ​

 

Through VRS, users can press the ‘call’ button on the SignLive app to connect with an interpreter who appears on screen to help relay conversations between the customer and Citroën. VRI works by using tablets inside a store, which staff can use to call an interpreter who can then communicate with the customer, or leave them a BSL voicemail. 

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