Driving electric? With E-Remote Control, you can start charging or even pre-heat your Citroën – all remotely.
With the MyCitroën app, you can check your vehicle’s available battery range and connection status straight from your smartphone. Start charging remotely, track its progress, or schedule charging times to suit your routine. You’ll even get alerts when charging is complete or interrupted – for extra peace of mind.
You can also pre-set the heating and air conditioning within your car, so your electric Citroën is just right before every journey.
And if you have an electric vehicle, you can also launch the charge or even the heating, all remotely, with E-remote Control.
Directly from your smartphone, check the range of your vehicle as well as its connection status. Start charging remotely whenever you want and follow its progress. You can also program your charging slots from the MyCitroën application. For more peace of mind, be notified as soon as the battery is full or the charge is interrupted.
The thermal preconditioning setting of the passenger compartment allows you to program the heating or air conditioning of your electric car.
“Hello Citroën”: Talk to ChatGPT, right from your car.
Add AI to your Citroën to boost voice recognition and enjoy smarter, more responsive in-car assistance.
In the past, there were tourist guides to organize your trip to a city, history books to discover its past and recipe books to discover local culinary specialties...
Now, all you have to do is ask your Citroën for information and suggestions, while driving.
For example, you could say:
“Hello Citroën, what can I see in Paris if I only have three hours?”
Or:
“Hello Citroën, how can I optimise my electric car’s battery and save money?”
e-ROUTES uses the same GPS as the latest Citroën models, but on your smartphone.
It includes all the helpful features you've seen before, even traffic forecasting and radar warnings.
The e-ROUTES tool knows your Citroën’s electric range in real time, so it can calculate and optimise your route on the go.
It even suggests charging stops that fit perfectly into your journey — making every trip smoother and stress-free.
The e-ROUTES tool knows your Citroën’s electric range in real time, so it can calculate and optimise your route on the go.
It even suggests charging stops that fit perfectly into your journey — making every trip smoother and stress-free.
Connected Services for Professionals
Manage your fleet smarter and with ease.
Monitor and optimise in real time the health of your commercial vehicle fleet
Thanks to a fully digitised platform, you get a complete overview of your vehicles’ general condition, plus valuable insights into usage and health alerts.
You’ll receive regular fleet health reports by email, alongside real-time alerts so you’re always in the know.
With just a few clicks, you can track and schedule maintenance in advance through the Stellantis aftersales network, helping to reduce unexpected repairs and keep your fleet on the road.
When you choose a Citroën commercial vehicle, you get free access for 4 years to exclusive Preventive Maintenance*, provided by Free2move.
*Available only for Light Commercial Vehicles from 2024.
Monitor and optimise in real time the health of your commercial vehicle fleet
Thanks to a fully digitised platform, you get a complete overview of your vehicles’ general condition, plus valuable insights into usage and health alerts.
You’ll receive regular fleet health reports by email, alongside real-time alerts so you’re always in the know.
With just a few clicks, you can track and schedule maintenance in advance through the Stellantis aftersales network, helping to reduce unexpected repairs and keep your fleet on the road.
When you choose a Citroën commercial vehicle, you get free access for 4 years to exclusive Preventive Maintenance*, provided by Free2move.
*Available only for Light Commercial Vehicles from 2024.
Reduce downtime. Take control. Boost your margins.
Access real-time data on fuel consumption, mechanical alerts, eco-driving performance, and even vehicle location in case of theft.
All of this is now at your fingertips with Connect Fleet, powered by Free2move — available for Stellantis vehicles equipped with built-in telematics boxes.
Smart fleet management starts here.
Reduce downtime. Take control. Boost your margins.
Access real-time data on fuel consumption, mechanical alerts, eco-driving performance, and even vehicle location in case of theft.
All of this is now at your fingertips with Connect Fleet, powered by Free2move — available for Stellantis vehicles equipped with built-in telematics boxes.
Smart fleet management starts here.
Empower your fleet operations with data-driven insights to enhance the efficiency, safety and sustainability.
By partnering with Mobilisights – the Stellantis Data-as-a-Service company – Stellantis Fleet is your exclusive gateway to embedded telematics data from Stellantis’ global automotive brands.
Unlock powerful insights to boost the efficiency, safety and sustainability of your fleet.
From charge management and vehicle health monitoring, to route optimisation and driver behaviour analysis — the possibilities are extensive.
Take your fleet data management to the next level with Mobilisights’ Fleet Data Packs.
Empower your fleet operations with data-driven insights to enhance the efficiency, safety and sustainability.
By partnering with Mobilisights – the Stellantis Data-as-a-Service company – Stellantis Fleet is your exclusive gateway to embedded telematics data from Stellantis’ global automotive brands.
Unlock powerful insights to boost the efficiency, safety and sustainability of your fleet.
From charge management and vehicle health monitoring, to route optimisation and driver behaviour analysis — the possibilities are extensive.
Take your fleet data management to the next level with Mobilisights’ Fleet Data Packs.
Enjoy the full range of connected features
Your vehicle’s Connected Services are activated through dedicated packages*. For the complete experience, Connect Plus includes all the tools designed to make every journey smarter, safer, and more enjoyable.
Connect One
Included
in your vehicle price
Click on the links below to get an overview of the features.
Click on the links below to get an overview of the features.
Connected Alarm(i) Sleep with peace of mind! You are automatically notified if your vehicle's alarm is triggered via a notification on the MyCitroën application.
Preventive maintenance by Free2Move (i) Only for Light Commercial Vehicles from 2024. For fleet managers
Connect Fleet by Free2Move (i) For fleet managers
E-mobility Advisor (i) (Only for electric or hybrid vehicles) Let yourself be guided in your energy transition towards cleaner vehicles thanks to an assessment of the electrocompatibility of your vehicle fleet carried out based on the actual uses of your employees: evaluation of your fleet potential, of the required charging station number, and personalized proposal of vehicles.
Fleet management data pack by Mobilisights (i) Access data from your connected vehicles in near real time, and analyze various data such as consumption or driver behavior. Also available for rental and long-term rental companies, this subscription is included in the price of the vehicle.
Fleet Sharing by Free2Move (i) Make your fleet profitable by making it available to your employees. Thus, reduces the costs associated with traveling and operating your vehicles. Provide your employees with flexibility of use thanks to easy booking via an online platform and access to the vehicle via badge, smartphone or connected key cabinet.
*For connected vehicles ordered after 1st July 2023, Citroën proposes a package offer of connected services with the Connect ONE and Connect PLUS packs on top of other stand-alone services. Customers who already ordered a connected vehicle before 1st July 2023 should check the availability of connected services and the subscription terms for their connected vehicles in the Citroën's service store. We recommend entering the Vehicle Identification Number into the Citroën's service store to check, activate, or subscribe the eligible offers.” Please click here for more information.
Citroën informs its new customers that for vehicles with warranty date starts from July 1st 2025, the connected services included in the Connect ONE and Connect PLUS packs are set to evolve to guarantee a better user experience and adaptation to market challenges. These changes may include the addition, updating or modification of the distribution of connected services in the packs.
Customers are invited to regularly consult the general conditions of use available on the Citroën connected services portal to stay informed of changes.
In the event of a substantial change, a notification will be sent to the users concerned.
For any questions or assistance, please contact the Citroën customer service via the usual channels.
Your pocket assistant is ready
To unlock and manage your vehicle’s connected features, it all starts with the MyCitroën app on your smartphone.
Stay connected to your vehicle at all times, find all these services here and extend the experience.
The MyCitroën app allows you to control your Citroën remotely, manage its maintenance, prepare your journey (send your destinations from Google Maps or Apple Maps, find your next charging station...) and much more.
Here is a complete FAQ for you, to answer your questions.
MyCitroën app
How to download MyCitroën app?
On your smartphone, go to Apple Store or Google Play according to your phone.
In the search bar, type “MyCitroën”
Click on the MyCitroën app, and on “Download”
Now it is time to create a MyCitroën account.
MyCitroën account
Important: Before creating a MyCitroën account, make sure you have the MyCitroën app installed.
1. Create a MyCitroën account
In MyCitroën app:
Select “Sign up”
Fill in the form details (email address, password, gender, last name, first name) and activate your account (follow next steps below).
Or
Visit https://services-store.citroen.co.uk/:
In the top right, hover over the “Sign in” section, then select “Create your Citroën account”
Fill the form (email address, password, gender, last name, first name) and activate your account (follow next steps below).
2. Activate your account
Go to your email inbox, open the email that you just received from Citroën
Click “Activate your MyCitroën account”
Confirm
3. Connect to your account
In MyCitroën app, select “Connect”
Login with your MyCitroën account email address and password details
Accept and validate
Now it's time to connect MyCitroën to your vehicle.
4. Connect MyCitroën to your vehicle
Connect to your account :
Before this step, you have to download the MyCitroën app and create a MyCitroën account.
It takes only 10 minutes. Go inside your car, with your smartphone, and follow this tutorial video, or these steps:
In the MyCitroën app :
Select “Add a vehicle”
Enter your vehicle VIN number
Enter your mileage, and validate
In “My services” section, select a service, and enter your phone number
Enter the security code you received by SMS, and validate. Create a 4 digit PIN code, and validate
Then, inside your vehicle and with your phone:
In your phone settings, turn on Bluetooth and connect to your vehicle as a new device, while accepting Terms and Conditions.
On your vehicle dashboard, select “Connect phone” & select your phone
On your phone, enter the code displayed in your vehicle dashboard
On your vehicle dashboard, select “phone” & “audio streaming” and validate
A confirmation message will be displayed in your MyCitroën app homepage. Then you will have to:
Turn off your vehicle engine for 5 minutes
Authorise data sharing in the vehicle
Drive for 15 minutes minimum to launch the connection between your vehicle and MyCitroën
You will receive an email confirming that your connected services are activated and can be used.
Now it is time to activate and use your Connect ONE pack and Connect PLUS pack.
Activate or renew a Connected Services Pack
Important: Before this step, you have to download the MyCitroën app, create a MyCitroën account, and connect MyCitroën to your vehicle.
1. Activate Connect One pack
In the MyCitroën app :
In “My services” section, select any service
A window will open: select “Activate now”
Read the Terms & Conditions, enter your phone number, and confirm
Or
Go to https://services-store.citroen.co.uk/ :
Select “Connect ONE pack” and “Activate now”
Read the Terms & Conditions, enter your phone number, and confirm
You can now activate the Connect PLUS pack, or activate and use the services included in your Connect ONE pack.
2. Activate Connect Plus pack
in MyCitroën app:
In “Services to discover” section, select “Discover” for Connect PLUS pack
A window will open: select “Activate now”
Read the Terms & Conditions, enter your phone number, and confirm
Or
In https://services-store.citroen.co.uk/:
Select “Connect PLUS pack” and “Activate now”
Read the Terms & Conditions, enter your phone number, and confirm
Now it's time to activate and use the services included in your pack.
3. Renew a Connected Services Pack
Has your Connect PLUS pack expired? You can easily re-subscribe & renew.
In the MyCitroën app:
In the “My services” section, you can see the expiration date of your pack: select it
A window opens: choose your renewal offer between 1 month or 1 year
Select “Activate now”
Complete checkout
Or
Go to https://services-store.citroen.co.uk/:
Sign in & in the “My account” section, you can see the expiration date of your pack: select it
Choose your renewal offer between 1 month or 1 year
Select “Activate now”
Complete checkout
Activate a connected service
Important:Before this step, you have to download the MyCitroën app, create a MyCitroën account, connect the MyCitroën app to your vehicle and activate your packs.
Services included in Connect One pack, already activated:
SOS Assistance: For a peace of mind, benefit from a quick assistance in case of accident or breakdown, and follow the tow truck arrival in real-time.
Mirror Screen: Display your mobile applications and content directly on your car dashboard
Games: Have a break on the road and play games alone or with your car passengers (know more here).
Free2Move Preventive Maintenance: Monitor and optimize in real time the health of your professional vehicle.
Ë-Coaching: On board your electric or plug-in hybrid vehicle, get helpful tips on how to extend your battery life, boost driving comfort, and make the most of your car’s range every day.
Services included in Connect One pack, to activate separately
Telemaintenance:
With the Telemaintenance alerts service, we will let you know when a service or maintenance-related alert indicates that your Citroën needs some extra attention.
In the meantime, you can be confident that your vehicle is working as it should be; for total peace of mind. If your vehicle is equipped with Citroën Connect Box, it is compatible with this free connected service, included in your Connect ONE pack.
All you need to do is go to the MyCitroën app, and in the “My services” section activate Telemaintenance service. We can then remotely activate your vehicle and start to provide you with this free of charge service (this process can take up to 7 days).
E-maintenance booklet*:
Your Digital Service Record, up to date and available on your mobile: access your vehicle's full service history. Once activated, we update your digital records at each workshop visit.
In the MyCitroën app homepage, under this service section, select “Discover now”
Or if you received an email proposing this service, select “Subscribe”
Read and agree the Terms & Conditions
Or you can request this service activation at a Citroën dealership.
*Your vehicle must be equipped with CITROËN CONNECT BOX
Services included in Connect Plus pack, already activated
Connected Navigation: Arrive at your destination on time, thanks to TomTom GPS & its traffic information in real-time.
Remote Control: Check the locking status of your vehicle, lock or unlock it, turn on the lights, or honk the horn with a simple tap on your smartphone.
e-Remote Control: Check & control the charge of your electric vehicle, and for a peace of mind, be alerted when the battery is full or the charging is interrupted.
Trip Planner: Plan your journey with complete peace of mind and visualize the locations of charging stations on your road (learn more here).
Connected Alarm: For peace of mind, watch your car anytime and anywhere, and be informed in real-time in case of theft, even if you are not near your car (learn more here).
Services included in Connect Plus pack, to activate separately
E-Routes via the MyCitroën app:
Benefit from premium navigation features: plan trips that include the best places to stop for charging, and drive without anxiety when conditions change thanks to a real-time update. To subscribe, follow these steps:
Activate or subscribe to Connect PLUS pack
In MyCitroën app homepage, select “Subscribe to E-Routes”
In the “Vehicle” section, select “Services” > “E-Routes” > “Activate now”
In the homepage, select “The subscription is in progress” > “Start”, and then enter your phone number
Enter the code you just received by SMS
Connect MyCitroën to your vehicle (a tutorial video is available here)
ChatGPT:
To start benefiting from your navigation assistant, you must:
Be the owner of one of the following vehicles from the current Citroën range: C4, C4X, C5X, Berlingo, Spacetourer, equipped with an on-board screen
Have the Connected Navigation pack activated
Connect to"link to your local chatGPT page on your SAMS store" and click on the “Activate now” button
Follow the purchasing steps
In your vehicle, an automatic remote update "Over the air" will activate ChatGPT* on your on-board screen
You will receive confirmation of activation by email
By simply saying “OK Citroën”, you can start conversing with your Citroën
If you do not have an active Connected Navigation pack, you can activate it by clicking HERE.
Once your Connected Browsing pack is activated, you can subscribe to ChatGPT. Remember that usage is linked to the remaining time of your Connected Navigation pack. If your Connected Navigation pack contract expires before that of ChatGPT, it will be necessary to renew your Connected Navigation pack to continue to benefit from your navigation assistant.
Miscellaneous features
Why does my car beep when I exceed a certain speed?
Owners of vehicles produced since July 2024 benefit from new driving aids.
As a responsible manufacturer, Citroën is committed to comply with the latest European regulations.
To improve safety and reduce injuries, European Commission decided to revise vehicle safety rules through a General Safety Regulation Version 2 that is applied in European countries, Turkey and Israël from July 2024.
The regulation sets new safety measures by strengthening passive / general safety and making mandatory the installation of some new features (Driving assistance systems). The way they operate might be surprising or misunderstood during first few uses. It concerns:
Speed limitation system: this is the system that makes your vehicle sound when you exceed the authorized speed limits
Active Safety brake
Driver attention alert
Traffic recognition
Rear parking sensors
Lane keeping assist
Cruise control
Some of these innovations are still active but others like Lane keeping assist and Speed limitation system are disconnectable.
Smartphone Station
If you have a Smartphone Station this will enable you to use your Smartphone screen as a real infotainment, offering a smart, connected and modern solution.
The features you can benefit from:
Navigation (GPS), via apps such as Waze, Google Maps, TomTom…), or e-ROUTES that enables you to optimize your long trips in electric (e.g. available charging stations)
Music, connecting to apps such as Apple Music, YouTube Music, Audible, Amazon Music, Deezer, Spotify
Radio, connecting to your favorite stations via an Internet connection
Calls, which can be listened through the car speakers in order to always stay focused on the road and keep hands on the steering wheel
How do you get this service?
From MyCitroën app homepage (you need first to create an account), go then to the “Launch Smartphone Station” button
Read and accept the safety disclaimer, make the car-phone connection, and set up the NFC auto launch following the steps described
You can now customize your homepage, choose your favorite radio stations, and favorite contacts for calls. Enjoy!
