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Connected Services

CITROËN CONNECTED SERVICES PACKS

INCLUDED BY PURCHASING YOUR VEHICLE (i) For any purchase of a new Citroën vehicle ordered from July 1, 2023, the Connect One Pack (for a period of 10 years) and the Connect Plus Pack (included with the purchase of your Citroën for a period of 12 months, from the date of the manufacturer's warranty) are included in the price if equipped with Citroën Connect Box. 

Navigate the roads in your Citroën with a wide selection of connected services. Safe, fun and useful, they will take you on unforgettable journeys. 
CONNECT ONE PACK : services designed to travel with peace of mind
Included in the price of your vehicle for a period of 10 years, the Connect One Pack offers you additional services for an optimal connected driving experience (for all vehicles equipped with a Citroën Connect Box ordered from 1st July 2023).
Telemaintenance
Drive safely with this service that alerts you if there are any problems or necessary maintenance needed on your Citroën.
SOS & Assistance (i) Connect SOS and Assistance Services for radionavigation systems using a personal SIM card For vehicles built before 2016, with radionavigation systems using a personal SIM card installed by the customer on the dedicated radio slot, Connected SOS and Assistance Services will cease operation. Due to platform technical obsolescence which is beyond our control, leading to additional security risks and data breach vulnerabilities, we have no choice but to decommission these services starting 1st January, 2024. Contracts subject to subscription are not affected.   
Please refer to the FAQ section for more information.
Digital Service Record
No more filing paper invoices! Thanks to the 100% digital service record, you can keep track of your servicing history and the date of your next maintenance visits.
Mirror screen

With Apple CarPlay™ and Android Auto®, use your smartphone safely while driving by having your favourite apps on your vehicle's screen.

 Included in the purchase price of the vehicle and available in addition to the Connect One Pack.

MyCitroën Play
Have fun with family and friends by playing games on your vehicle's infotainment system while you're parked.
CONNECT PLUS PACK: Services designed to travel with peace of mind
Included in the price of your vehicle for a period of 12 months, the Connect Plus Pack offers you additional services for an optimal connected driving experience​(for all vehicles equipped with a Citroën Connect Box ordered from 1st July 2023) .
Ë-remote
To make your daily life easier, you can pre-heat your Citroën and schedule to charge remotely. Peace of mind in just a click!
Remote Control
Lock and unlock your vehicle from your smartphone and locate it with its horn and lights. All remotely!
e-ROUTES

With the e-ROUTES app, optimize your electric journeys by getting a real-time estimate of the distance you can travel.

Find the nearest charging stations on your trip, so you never run out of charge!

Connected navigation
For a smoother ride, take advantage of services such as real-time traffic information and speed camera alerts. Reaching your destination has never been easier!

Connected navigation package

For a smoother ride, take advantage of services such as real-time traffic information and speed camera alerts. Reaching your destination has never been easier!
Connected alarm
Sleep with peace of mind! You are automatically notified if your vehicle's alarm is triggered.
Octopus Electroverse
Public charging made simple. Make your journey easier by finding charging points quickly with the Octopus Electroverse app.

How to activate your Connected Services Packs

STEP 1

Download the MyCitroën app on your smartphone

STEP 2

Create a MyCitroën account

STEP 3 

Connect MyCitroën to your vehicle

STEP 4

Activate your Connect ONE pack & your Connect PLUS pack

STEP 5

Activate the Connected Services included in your packs
Tailor made services
Stay connected to your vehicle

MyCitroën app

Stay connected to your vehicle at all times with the MyCitroën app. Extend the experience by finding all the connected services of the Connect One and Connect Plus Pack.

Questions about MyCitroën app, packs & Connected Services ?

FAQs

Download MyCitroën app

How do I download the MyCitroën app?

  1. On your smartphone, go to Apple Store or Google Play depending on your phone.
  2. In the search bar, type “MyCitroën”
  3. Click on the MyCitroën app, and on “Download”

 

Once installed, it's time to create a MyCitroën account.

How to create a MyCitroën account

Important: Before creating a MyCitroën account, make sure you have the MyCitroën app installed.

1. Create a MyCitroën account

In MyCitroën app:

  • Select “Sign up”
  • Fill in the form details (email address, password, gender, last name, first name) and activate your account (follow next steps below).

 

Or

 

Visit https://services-store.citroen.co.uk/:

  • In the top right, hover over the “Sign in” section, then select “Create your Citroën account”
  • Fill the form (email address, password, gender, last name, first name) and activate your account (follow next steps below). 

2. How to Activate your account

 

  • Go to your Email Inbox, open the email that you just received from Citroën
  • Click “Activate your MyCitroën account”
  • Confirm

3. How to connect the app to your account

 

 

 

  • In MyCitroën app, select “Connect”
  • Login with your MyCitroën account email address and password details
  • Accept and validate
    Now it's time to connect MyCitroën to your vehicle.

How to connect the MyCitroën app to your vehicle

Connect to your account :

Before this step, you have to download the MyCitroën app and create a MyCitroën account. 

It takes only 10 minutes. Go inside your car, with your smartphone, and follow this tutorial video, or these steps:

 

 

In the MyCitroën app :

 

  1. Select “Add a vehicle”
  2. Enter your vehicle VIN number 
  3. Enter your mileage, and validate
  4. In “My services” section, select a service, and enter your phone number
  5. Enter the security code you received by SMS, and validate. Create a 4 digit PIN code, and validate

 

Then, inside your vehicle and with your phone:

  1. In your phone settings, turn on Bluetooth and connect to your vehicle as a new device, while accepting Terms and Conditions.
  2. On your vehicle dashboard, select “Connect phone” & select your phone
  3. On your phone, enter the code displayed in your vehicle dashboard
  4. On your vehicle dashboard, select “phone” & “audio streaming” and validate
     

A confirmation message will be displayed in your MyCitroën app homepage. Then you will have to:

  1. Turn off your vehicle engine for 5 minutes
  2. Authorise data sharing in the vehicle
  3. Drive for 15 minutes minimum to launch the connection between your vehicle and MyCitroën
     

You will receive an email confirming that your connected services are activated and can be used.

Now it is time to activate and use your Connect ONE pack and Connect PLUS pack.

How to activate or renew a Connected Services Pack
Important: Before this step, you have to download the MyCitroën app, create a MyCitroën account, and connect MyCitroën to your vehicle. 

1. Activate Connect One pack

In the MyCitroën app: :

  • In “My services” section, select any service
  • A window will open: select “Activate now”
  • Read the Terms & Conditions, enter your phone number, and confirm

 

Or

 

Go to https://services-store.citroen.co.uk/: :

  • Select “Connect ONE pack” and “Activate now”
  • Read the Terms & Conditions, enter your phone number, and confirm

You can now activate the Connect PLUS pack, or activate and use the services included in your Connect ONE pack.

2. Activate Connect Plus pack

 
in the MyCitroën app:
  • In the “Services to discover” section, select “Discover” for Connect PLUS pack 
  • A window will open: select “Activate now”
  • Read the Terms & Conditions, enter your phone number, and confirm

Or

 

Go to https://services-store.citroen.co.uk/:

  • Select “Connect PLUS pack” and “Activate now”
  • Read the Terms & Conditions, enter your phone number, and confirm

Now it's time to activate and use the services included in your pack.

3Renew a Connected Services Pack 

 

 
Has your Connect PLUS pack expired? You can easily re-subscribe & renew.
 
In the MyCitroën app: 
  • In the “My services” section, you can see the expiration date of your pack: select it
  • A window opens: choose your renewal offer between 1 month or 1 year
  • Select “Activate now”ù
  • Complete checkout

 

Or

 

Go to https://services-store.citroen.co.uk/:

  • Sign in & in the “My account” section, you can see the expiration date of your pack: select it
  • Choose your renewal offer between 1 month or 1 year
  • Select “Activate now”
  • Complete checkout

 

 

How to activate a connected service
Important:Before this step, you have to download the MyCitroën app, create a MyCitroën account, connect the MyCitroën app to your vehicle and activate your packs.

Services included in Connect One pack, already activated:

  • SOS Assistance: For a peace of mind, benefit from a quick assistance in case of an accident or breakdown, and follow the assistance arrival in real-time.
  • Mirror Screen: Display your mobile apps and content directly on your car touchscreen.
Services included in Connect One pack, to activate separately

Telemaintenance: 

With the Telemaintenance alerts service, we will let you know when a service or maintenance-related alert indicates that your Citroën needs some extra attention. 

 

In the meantime, you can be confident that your vehicle is working as it should be; for total peace of mind. If your vehicle is equipped with Citroën Connect Box, it is compatible with this free connected service, included in your Connect ONE pack.

 

All you need to do is go to the MyCitroën app, and in the “My services” section activate Telemaintenance service.​ We can then remotely activate your vehicle and start to provide you with this free of charge service (this process can take up to  7 days).

Know more about this service here.

 

E-maintenance booklet*:

Your Digital Service Record, up to date and available on your mobile​: access your vehicle's full service history. Once activated, we update your digital records at each workshop visit. 

 

In the MyCitroën app homepage, under this service section, select “Discover now” 

Or if you received an email proposing this service, select “Subscribe” 

Read and agree the Terms & Conditions

 

Or you can request this service activation at a Citroën dealership. 

 

*Your vehicle must be equipped with CITROËN CONNECT BOX 

Services included in Connect Plus pack, already activated
  • Connected Navigation: Arrive at your destination on time, thanks to TomTom GPS & its traffic information in real-time. 
  • Remote Control: Check the locking status of your vehicle, lock or unlock it, turn on the lights, or honk the horn with a simple tap on your smartphone. 
  • E-Remote Control: Check & control the charge of your electric vehicle, and for a peace of mind, be alerted when the battery is full or the charging is interrupted.​
  • Trip Planner: Plan your journey with complete peace of mind and visualize the locations of charging stations on your road (learn more here). 
  • Connected Alarm: For peace of mind, watch your car anytime and anywhere, and be informed in real-time in case of theft, even if you are not near your car (learn more here).

Services included in Connect Plus pack, to activate separately

E-Routes*:
Benefit from premium navigation features: plan trips that include the best places to stop for charging, and drive without range anxiety thanks to real-time updates. To subscribe, follow these steps:
  1. Activate or subscribe to Connect PLUS pack
  2. In the MyCitroën app homepage, select “Subscribe to E-Routes”
  3. In the “Vehicle” section, select “Services” > “E-Routes” > “Activate now”
  4. In the homepage, select “The subscription is in progress” > “Start”, and then enter your phone number.
  5. Enter the code you just received by SMS
  6. Connect the MyCitroën app to your vehicle 
  7. In the Apple App Store or Google Play store, download the E-Routes app
  8. Open E-Routes app and select Citroën brand
  9. That’s it! You will receive a notification when activation is ready

 

*Service available on ë-C4 & ë-C4 X only

Services are subject to availability, check eligibility of your vehicle on the website