CITROËN MAKES 5 COMMITMENTS TO ENSURE YOUR SAFETY FOR ALL YOUR SERVICING, MAINTENANCE AND REPAIR NEEDS.

1. REASSURANCE

CITROËN TRAINED TECHNICIANS, SPECIALIST TOOLS AND APPROVED PARTS

We want to reassure you that should you have any aftersales needs, our highly trained Citroën technicians are available to help, using specialist tools and high quality approved parts to ensure your Citroën is running at its best with your safety at the forefront of our minds.

2. CONVENIENCE

FROM ONLINE BOOKINGS 24/7 TO COLLECTION AND DROP OFF SERVICE

As many of you are still staying at home right now we can offer a collection and drop off service* should you need any maintenance and repairs carried out to your Citroën. Plus our simple online booking is available 24/7.

3. SUPPORT

SIMPLE, TRANSPARENT PRICING AND FLEXIBLE FINANCE OPTIONS

You don’t have to compromise on the safety of your Citroën.  We offer fixed price servicing, repairs and MOTs, at really competitive pricing.  There’s no hidden surprises as all prices shown include parts, labour and vat. And we promise to never to carry out any repairs without your approval. 

 

You can also offer flexible finance options which will allow you to choose to spread the cost of your repairs over a suitable period of time, between 3 and 12 months*. Flexible finance options are also available on our Citroën approved range of accessories. Discuss what options are available to you with your local Citroën dealer.

 

*At participating dealers

4. PEACE OF MIND

FREE VEHICLE DISINFECTION & SAFETY PROTOCOL

Your Citroën will be returned to you as you would expect from the Citroën experts.  We follow a strict safety protocol when your Citroën is with us and we will carry out a complimentary deep clean with every booking* to ensure you’re your Citroën and out staff’s safety is maintained at all times.

 

 

Watch our video to find out more about new hygiene procedures for vehicle repairs and maintenance and what to expect at a Citroën Dealer.

Here are some of the steps we are taking to ensure your safety:

  •  When we confirm your booking we will advise of the drop off procedure
  • There will be a designated customer drop off area
  • 2m social distancing rules to be maintained at all times
  • Hand sanitiser will be available
  • All staff wear disposable gloves – which are replaced for each new customer
  • Desk areas to be cleaned between each customer
  • Keys are to be places in a tray or envelope supplied by the dealer
 
Our highly trained technicians wearing PPE will fit the necessary protective covers to the following areas:
 
  • Steering wheels
  • Gear levers
  • Hand brake
  • Seat

 

Once work is completed the same technician will drive the vehicle to the designated collection point and remove all protection covers. Collection appointments must be made and adhered to, to ensure social distancing rules are maintained.

 

For collection & drop off service:

 

  • Full details of the service will be communicated to customers 2 days prior to the appointment
  • Our driver concerned will be wearing a face mask and gloves
  • Key will be sanitised prior to returning to the customer
  • Social distancing rules 2m distance respected at all times
  • The driver recommends to the customer that the vehicle is left for 3 hours before driving

 

Payment of invoice to be made by card transaction where possible.

5. KEEPING CITROËN OWNERS MOVING

HOME MAINTENANCE TIPS & MID SERVICE SAFETY CHECKS

 
Want to make sure your Citroën running at its best between services? You can book in for one of our mid service checks starting from just £15. Choose from 3 levels, all of which include a complete 29 point visual check and a complimentary vehicle disinfection.

Discover our 3 Tiered Safety Checks:

Here are some handy tips & hints to ensure when you are able to get back on the road again, you can do so worry free:

Tyres – Check condition, pressure, tread depth. The recommended pressure can be found on the sticker applied to the car B Post or Door – refer to the handbook for location. The pressure and condition will reduce naturally even if the vehicle is not being used. The law requires car tyres to have a minimum tread depth of 1.6mm in a continuous band around the central three quarters of the tyre. A quick and easy way to see if your tyre tread exceeds the minimum legal tread depth is to take the 20p test. Simply place a 20p coin into the main tread grooves of your tyre. If the outer band of the 20p coin is obscured when it is inserted, then your tread is above the legal limit.

Oil – Check level and top up if required – see vehicle handbook for further details.

Fuel – Moisture can get into the fuel tank. To help stop that, keep you fuel topped up.

Screen wash – top up your washer supply with Screen wash – the use of water alone can become stagnant over time. 

Battery – a short 20 minute essential drive is enough to maintain a good charge in your battery.  

Air Conditioning – can produce bacterial growth and unpleasant smells inside the car. 

Wiper blades – Check for cracking and splitting – you can order replacements via your local retailer.

Check exterior lights – its handy to keep some spare bulbs just in case you need to replace any.

Exterior paintwork - Clean the exterior of your car to remove dirt or marks which can cause damage to the vehicle paint work.  Using a wax after cleaning can help limit further damage.

Vehicle Interior – at these time, greater importance is given to the cleaning the interior of your vehicle.

Additional items for diesel vehicle drivers to consider:

Diesel Particulate Filter (DPF) – if the DPF warning light illuminates, try driving a slightly longer route home, as limited use and travelling short distances can cause the system to clog.

AdBlue – If your AdBlue light illuminates -  Top up the system to prevent the risk of running out.

 

Due to Covid-19 the importance of cleaning the interior of your vehicle could not be more important. 

HERE IS A LIST OF ALL THE INTERIOR AREAS TO CLEAN

  • Steering wheel
  • Steering wheel controls 
  • Control stalks 
  • Rear view mirror
  • Ignition and power button
  • Keys
  • Air vents – passenger and central
  • Gear stick
  • Infotainment/radio/Sat Nav
  • Heating controls
  • Seatbelts and clips
  • Seat adjust controls
  • Head rests
  • Seat pockets
  • Door handles and releases
  • Door pocket 
  • Window switches
  • Interior lights
  • Wing mirror controls
  • Parcel shelf
  • Boot floor tab
  • Fuel cap release
  • Glove box and log-book
  • Central storage
  • Cupholders
  • Bonnet release lever