Settle in, we take you away

1. On your smartphone, go to Apple Store or Google Play according to your phone.
2. In the search bar, type “MyCitroën”
3. Click on the MyCitroën app, and on “Download”

Now it is time to create a MyCitroën account.

In MyCitroën app:

• Select “Sign up”
• Fill in the form details (email address, password, gender, last name, first name) and activate your account (follow next steps below).

Or

Visit https://services-store.citroen.co.uk/:

• In the top right, hover over the “Sign in” section, then select “Create your Citroën account”
• Fill the form (email address, password, gender, last name, first name) and activate your account (follow next steps below). 

• Go to your email inbox, open the email that you just received from Citroën
• Click “Activate your MyCitroën account”
• Confirm

• In MyCitroën app, select “Connect”
• Login with your MyCitroën account email address and password details
• Accept and validate
  Now it's time to connect MyCitroën to your vehicle.

Connect to your account :

Before this step, you have to download the MyCitroën app and create a MyCitroën account. 

It takes only 10 minutes. Go inside your car, with your smartphone, and follow this tutorial video, or these steps:

In the MyCitroën app :

1. Select “Add a vehicle”
2. Enter your vehicle VIN number 
3. Enter your mileage, and validate
4. In “My services” section, select a service, and enter your phone number
5. Enter the security code you received by SMS, and validate. Create a 4 digit PIN code, and validate

Then, inside your vehicle and with your phone:

1. In your phone settings, turn on Bluetooth and connect to your vehicle as a new device, while accepting Terms and Conditions.
2. On your vehicle dashboard, select “Connect phone” & select your phone
3. On your phone, enter the code displayed in your vehicle dashboard
4. On your vehicle dashboard, select “phone” & “audio streaming” and validate

A confirmation message will be displayed in your MyCitroën app homepage. Then you will have to:

1. Turn off your vehicle engine for 5 minutes
2. Authorise data sharing in the vehicle
3. Drive for 15 minutes minimum to launch the connection between your vehicle and MyCitroën
    

You will receive an email confirming that your connected services are activated and can be used.

Now it is time to activate and use your Connect ONE pack and Connect PLUS pack.

In the MyCitroën app :

• In “My services” section, select any service
• A window will open: select “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm

Or

Go to https://services-store.citroen.co.uk/ :

• Select “Connect ONE pack” and “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm
• You can now activate the Connect PLUS pack, or activate and use the services included in your Connect ONE pack.

in MyCitroën app:

• In “Services to discover” section, select “Discover” for Connect PLUS pack 
• A window will open: select “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm
  
  

Or

In https://services-store.citroen.co.uk/:

• Select “Connect PLUS pack” and “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm

Now it's time to activate and use the services included in your pack.

Has your Connect PLUS pack expired? You can easily re-subscribe & renew.

In the MyCitroën app: 

• In the “My services” section, you can see the expiration date of your pack: select it
• A window opens: choose your renewal offer between 1 month or 1 year
• Select “Activate now”
• Complete checkout

Or

Go to https://services-store.citroen.co.uk/:

• Sign in & in the “My account” section, you can see the expiration date of your pack: select it
• Choose your renewal offer between 1 month or 1 year
• Select “Activate now”
• Complete checkout

• SOS Assistance: For a peace of mind, benefit from a quick assistance in case of accident or breakdown, and follow the tow truck arrival in real-time.
• Mirror Screen: Display your mobile applications and content directly on your car dashboard
• Games: Have a break on the road and play games alone or with your car passengers (know more here).
• Free2Move Preventive Maintenance: Monitor and optimize in real time the health of your professional vehicle.
• Ë-Coaching: On board your electric or plug-in hybrid vehicle, get helpful tips on how to extend your battery life, boost driving comfort, and make the most of your car’s range every day.

Telemaintenance: 

With the Telemaintenance alerts service, we will let you know when a service or maintenance-related alert indicates that your Citroën needs some extra attention. 

In the meantime, you can be confident that your vehicle is working as it should be; for total peace of mind. If your vehicle is equipped with Citroën Connect Box, it is compatible with this free connected service, included in your Connect ONE pack.

All you need to do is go to the MyCitroën app, and in the “My services” section activate Telemaintenance service.​ We can then remotely activate your vehicle and start to provide you with this free of charge service (this process can take up to  7 days).

E-maintenance booklet*:

Your Digital Service Record, up to date and available on your mobile​: access your vehicle's full service history. Once activated, we update your digital records at each workshop visit. 

In the MyCitroën app homepage, under this service section, select “Discover now” 

Or if you received an email proposing this service, select “Subscribe” 

Read and agree the Terms & Conditions

Or you can request this service activation at a Citroën dealership. 

*Your vehicle must be equipped with CITROËN CONNECT BOX 

• Connected Navigation: Arrive at your destination on time, thanks to TomTom GPS & its traffic information in real-time. 
• Remote Control: Check the locking status of your vehicle, lock or unlock it, turn on the lights, or honk the horn with a simple tap on your smartphone. 
• e-Remote Control: Check & control the charge of your electric vehicle, and for a peace of mind, be alerted when the battery is full or the charging is interrupted.​
• Trip Planner: Plan your journey with complete peace of mind and visualize the locations of charging stations on your road (learn more here). 
• Connected Alarm: For peace of mind, watch your car anytime and anywhere, and be informed in real-time in case of theft, even if you are not near your car (learn more here).

E-Routes via the MyCitroën app:

Benefit from premium navigation features: plan trips that include the best places to stop for charging, and drive without anxiety when conditions change thanks to a real-time update. To subscribe, follow these steps:

1. Activate or subscribe to Connect PLUS pack
2. In MyCitroën app homepage, select “Subscribe to E-Routes”
3. In the “Vehicle” section, select “Services” > “E-Routes” > “Activate now”
4. In the homepage, select “The subscription is in progress” > “Start”, and then enter your phone number
5. Enter the code you just received by SMS
6. Connect MyCitroën to your vehicle (a tutorial video is available here)

ChatGPT:

To start benefiting from your navigation assistant, you must:

1. Be the owner of one of the following vehicles from the current Citroën range: C4, C4X, C5X, Berlingo, Spacetourer, equipped with an on-board screen
2. Have the Connected Navigation pack activated
3. Connect to"link to your local chatGPT page on your SAMS store" and click on the “Activate now” button
4. Follow the purchasing steps
5. In your vehicle, an automatic remote update "Over the air" will activate ChatGPT* on your on-board screen
6. You will receive confirmation of activation by email
7. By simply saying “OK Citroën”, you can start conversing with your Citroën

If you do not have an active Connected Navigation pack, you can activate it by clicking HERE.

Once your Connected Browsing pack is activated, you can subscribe to ChatGPT. Remember that usage is linked to the remaining time of your Connected Navigation pack. If your Connected Navigation pack contract expires before that of ChatGPT, it will be necessary to renew your Connected Navigation pack to continue to benefit from your navigation assistant.

Owners of vehicles produced since July 2024 benefit from new driving aids.

As a responsible manufacturer, Citroën is committed to comply with the latest European regulations.

To improve safety and reduce injuries, European Commission decided to revise vehicle safety rules through a General Safety Regulation Version 2 that is applied in European countries, Turkey and Israël from July 2024.

The regulation sets new safety measures by strengthening passive / general safety and making mandatory the installation of some new features (Driving assistance systems). The way they operate might be surprising or misunderstood during first few uses. It concerns:

• Speed limitation system: this is the system that makes your vehicle sound when you exceed the authorized speed limits
• Active Safety brake
• Driver attention alert
• Traffic recognition
• Rear parking sensors
• Lane keeping assist
• Cruise control

Some of these innovations are still active but others like Lane keeping assist and Speed limitation system are disconnectable.

If you have a Smartphone Station this will enable you to use your Smartphone screen as a real infotainment, offering a smart, connected and modern solution.

The features you can benefit from: 

• Navigation (GPS), via apps such as Waze, Google Maps, TomTom…), or e-ROUTES  that enables you to optimize your long trips in electric (e.g. available charging stations)
• Music, connecting to apps such as Apple Music, YouTube Music, Audible, Amazon Music, Deezer, Spotify
• Radio, connecting to your favorite stations via an Internet connection
• Calls, which can be listened through the car speakers in order to always stay focused on the road and keep hands on the steering wheel

How do you get this service? 

• From MyCitroën app homepage (you need first to create an account), go then to the “Launch Smartphone Station” button
• Read and accept the safety disclaimer, make the car-phone connection, and set up the NFC auto launch following the steps described
• You can now customize your homepage, choose your favorite radio stations, and favorite contacts for calls. Enjoy!

Check it out HERE