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FREQUENTLY ASKED QUESTIONS - ELECTRIC VEHICLES

At Citroën, we want to provide you with all of the information you need before you go ahead with your vehicle purchase. Our electric vehicle FAQ’s give you more detail on any queries you may have.
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WHICH VEHICLES IN THE CITROËN RANGE ARE ELECTRIFIED?

Currently Citroën brings you a range of electric cars, from a bold city car, Citroën C-Zero, to a comfortable and modular light commercial vehicle, Citroën Berlingo Electric, that adapts to your professional needs. 

In 2020, Citroën will launch a Plug In Hybrid version of New C5 Aircross SUV. This launch marks the start of Citroën's journey to electrify its entire range of vehicles. From city cars right up to large vans, by 2025 you will be able to buy a full electric or plug in hybrid version of every model in the Citroën range.

WHAT DO CITROËN DO FOR THE ENVIRONMENT?

We are fully committed to reducing the environmental impact of our business. This doesn’t only mean reducing the CO2 and NOX output of the vehicles we sell. It also stretches to the full life cycle of those vehicle and components, and our wider business operations, including our offices and production plants.

Our parent company Groupe PSA has a very wide ranging scope of activity in this space: from carbon sink projects, to the circular economy of vehicle parts, to using connected car technology to launch innovative electric car sharing schemes. (for example Free2Move Paris).

Find out more

 

WHAT IF ELECTRIC ISN’T RIGHT FOR ME?

Citroën's strategy is to provide the right vehicle solution according to each individual drivers needs and usage cycle. Citroën offer a choice of petrol, diesel and electrified options on the same car so that you don’t have to compromise on the size or style of vehicle you want in order to be more environmentally focused. You can also select the drivetrain which works best for you.

While Citroën are committed to bringing electric vehicles to the mainstream, we continue to invest in research and development of all different types of fuel sources. This is so the best solutions are available to meet Citroën customers needs.

 

ELECTRIC VEHICLE FAQS - CHARGING

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WHAT IF I DON’T HAVE A DRIVEWAY OR GARAGE? HOW CAN I CHARGE MY VEHICLE?

If you do not have off street parking at your property then you cannot currently benefit from the governments Homecharge grant scheme, but there are still ways to charge your vehicle:

  • Workplace – The government offers grants to workplaces installing charging points, so see if your company is interested in this. Our charging partner is Pod Point, so they can assist with your workplace needs, and can advise on the government workplace grant funding.
  • Public – There is a vast network of publically available chargepoints across the country and many of them are completely free to use. You can see details of all chargepoints available, and find out what’s in your area here: www.zap-map.com
  • On Street Residential - Central government has funding available to local councils for them to provide charging points for residents who have to park on the street. Some London boroughs have introduced lamppost charging already and many other councils are working on solutions. Ask your council what’s available in your local area.
Discover Zap Map

HOW CAN I GET A CHARGEPOINT?

Our charging partner is Pod Point, so they can assist with installing a chargepoint at your home. Pod Point are fully approved under the government Homecharge scheme, so if you have off street parking, you can usually benefit from grant funding of £500 towards the cost of this.

Discover Pod Point

 

 WHY ARE THERE DIFFERENT PLUGS ON DIFFERENT CARS?

Different continents have different charging standards, and many of the first electric vehicles brought into the UK came from Asia and adopted the Japanese standards, known as Type 1 and CHAdeMO. These vehicles are gradually being phased out in Europe because most manufacturers selling cars in the UK now adopt the European standard sockets called Type 2 and Combined Charging System. As domestic plugs differ between countries, the domestic charging cables sold as accessories are different depending on the country.

 

WHAT PLUGS DO CITROËN ELECTRIC VEHICLES USE?

Our new generation electric vehicles are equipped with CCS (Combined Charging System) sockets, this means that they can be charged from a standard Type 2 chargepoint, a domestic plug socket, or a public rapid charger. Citroën plug-in hybrids have Type 2 sockets because they don’t need to be rapid charged whilst the current range of Citroën electric vehicles, including Berlingo Electric have Type 1 & CHAdeMO connectors.

ELECTRIC VEHICLE FAQS - BATTERIES

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WHAT IF SOMETHING GOES WRONG? AREN’T BATTERIES EXPENSIVE TO REPLACE?

We understand that customers are worried about the costs of batteries. So that’s why we provide an exceptionally long traction battery warranty!  For the first 8 years or 100,000 miles your battery will be covered by a manufacturer’s warranty. subject to our standard Ts&Cs. The warranty stays with the vehicle, so is fully transferable to a new owner, therefore also helping with the resale value and confidence a second owner can have in the vehicle.

The costs of batteries has also decreased very significantly over the past 8 years, and will continue to do so. This is partly due to reducing costs of raw materials as electric vehicles become more popular and volume increases. Also thanks to ‘second life’ uses of batteries meaning they don’t just need to be recycled but can be repurposed for uses such energy storage.

 

 

I HEARD ABOUT BATTERY RENTAL. CAN I RENT A BATTERY?

The battery is included in the price of the vehicle, so therefore Citroën do not offer battery rental. But you can have full confidence in your electric vehicles battery thanks to the 8 year, 100,000 miles warranty.

 

 

DOES BATTERY PERFORMANCE DEGRADE WITH AGE?

Some battery degradation is expected, however this is minimal and thanks to the manufacturers warranty* Citroën covers the vehicle up to 70% of its original capacity over 8 years.

This is significantly better that the UK government Plug In Grant requirement of 70% over 5 years, which shows clear confidence in the battery performance and longevity of Citroën electric vehicles. Battery reconditioning is also an evolving area, where faulty cells can be replaced rather than a battery being scrapped. 

*Subject to Terms & Conditions

ELECTRIC VEHICLE FAQS - COSTS

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WHAT IS THE COST OF CHARGING AN ELECTRIC VEHICLE?

This is fully dependent on where you charge and the cost of your electricity. Some public chargepoints are completely free, whereas others have variable charges. You can also install a chargepoint at home and pay for the electricity you use to charge.

Electricity is priced by kWh (kilowatt per hour) - so for a full battery charge you multiply the price per kWh by the capacity of the battery (in the same way today you would multiply the price per gallon, by the fuel tank capacity).

Many energy companies are now offering ‘electric vehicle tarriffs’ where charging at certain times is cheaper. Citroën make this easy for you to manage, from either the vehicle or through downloading the MyMarque app, which allows you to programme your vehicle to start charging at a time convenient to you. This means you can plug your vehicle in when you get home, but tell the car to not start drawing power until your off-peak rate kicks in!

 

WHAT IS THE COST OF AN EV COMPARED TO A CONVENTIONAL VEHICLE? 

Electric vehicles are more expensive to buy initially, however the running costs are much lower than a conventional vehicle. There are also tax benefits and other incentives, so for many usage cycles this balances out over the period of ownership of the volume. Citroën therefore encourage all customers to assess the Total Cost of Ownership of vehicles, rather than initial purchase price.

 

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