In the event of a breakdown or an accident that means your vehicle can't be driven, Citroën Assistance repairs or tows your vehicle, wherever you are, including in front of your premises. Beyond the Warranty period or the Service Contract, all our vehicles benefit from free lifetime assistance, on condition that servicing is carried out by the brand's network each year.
CITROËN ASSISTANCE TAKES CARE OF THE UNEXPECTED
With Citroën Assistance, you are covered in the event of:
• Mechanical breakdown,
• Accident,
• Loss of keys,
• Keys locked in the car,
• Fuel error
Stuck? Stay operational without having to wait!
• Benefit from a mobility solution or accommodation if your vehicle can't be driven
• Your vehicle will be towed as a priority to one of our Business Centres in order to meet all your expectations
Contact Citroën assistance
Discover the my Citroën app
COVER THROUGHOUT EUROPE
With Citroën Assistance, you are covered throughout the European Union and in 15 other countries or territories. These guarantees apply to everyone, both the driver and passengers, whether the car is purchased new or used. For a quick solution to your breakdown, contact Citroën Assistance on 0800 05 24 24 (free service & calls).
When travelling abroad, dial +33 549 25 24 24.
Find the right contact person every day of the year, without exception, 24/7. For people who are deaf or hard of hearing, the service is accessible by SMS on 06 70 92 13 02.
Contact a point of sale
See the terms and conditions
CALL FROM YOUR CAR
If your car is fitted with the Citroën Connect Box, in the event of a breakdown you can contact Citroën Assistance by simply pressing the black button (Citroën chevrons) in your car. This will be immediately geolocated, and precious time will be saved.
If you are the victim or witness of an illness or an accident, you can call Citroën Assistance by pressing the red button (SOS).
Finally, in the event of a crash, a call will automatically be made to Citroën Assistance, which can, if necessary, send help immediately.
CONNECT TO MY CITROËN
You can also contact Citroën Assistance via the number indicated in your My Citroën app in the "contact and assistance" section.
