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Terms & Conditions

For the most up to date information on our offers, see our Terms and Conditions below.

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1. Car Retail Offers
a. 'On the Road' Prices
b. Official Government Fuel Consumption Figures
c. Warranty
d. Citroën Customer Saving 
e. Finance
f. Contract Hire Rate
g. Finance Lease
h. Elect 4 Personal Finance Lease
i. Citroën SimplyDrive
j. Motability
k. Website voucher Terms & Conditions

2. Van Offers
a. OTR Prices
b. Business Class Package

3. Aftersales Offers
a. Servicing & MOT
b. MOT
c. MOT Test Cover
d. Winter Check
e. Book Service Online

4. Used vehicles 
a. Used Vehicles displayed
b. Finance
c. Part Exchange arrangements
d. Citroën Select Approved Used
e. 30-day Exchange Programme
f. MOT Test Cover
g. Used Vehicle Warranty
h. 24 hour 7 days Citroën Assistance
i. Data Protection 

1. CAR RETAIL OFFERS

a. ‘On the Road’ Prices
On the road prices include VAT, delivery to dealer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Except as otherwise stated, participating dealer contribution or Citroën customer saving has been deducted where applicable. All offers are subject to stock availability, from participating dealers. Spare wheels are standard on all Citroën models excluding C1 Airscape, C1 Touch, C3 Touch, C4 Touch and C4 Cactus Touch. They are available at extra cost on these models, excluding Airscape versions.  C4 SpaceTourer and Grand C4 SpaceTourer have spare wheels fitted as standard from August 2016 production. Black/metallic/pearlescent/Lipizzan White/Jelly Red/Sport Red/Blue Lagoon/Polar White/Tapenade Grey/Sport Yellow paint optional at extra cost. Bi-tone colour combinations are not available on C1 Touch versions.  Available at extra cost on C1 Feel and Flair versions from £445 to £690. Sunrise Red fabric roof available at extra cost of £100 on C1 Airscape versions.

b. Official Government Fuel Consumption Figures (Range)
Urban Cycle, Extra Urban, Combined (litres per 100km/mpg) & CO2 emissions (g/km); Highest: Citroën SpaceTourer Business Lounge XL BlueHDi 180 S&S EAT6 auto: Urban 42.8 (6.6), Extra Urban 48.7 (5.8), Combined 45.6 (6.2), CO2: 163g/km. Lowest: Citroën C3 BlueHDi 75 S&S manual Feel: Urban 65.7 (4.3), Extra Urban 88.3 (3.2), Combined 78.5 (3.6), CO2 93g/km. Fuel consumption figures quoted on this site are achieved under official EU test conditions. Intended as a guide for comparative purposes only. Figures may not be reflected in actual on-the-road driving conditions.

c. Warranty
3 years' warranty is only on new cars sourced from Citroën UK Limited. 2 years' unlimited mileage manufacturer's warranty and 3rd year dealer provided warranty, up to a 3 year total of 60,000 miles.


3 years’ warranty only on new vans sourced from Citroen UK Limited.  2 years’ unlimited mileage manufacturer’s warranty and 3rd year dealer provided warranty, up to a 3 year total of 100,000 miles.


C-Zero and Berlingo Electric have the following warranty coverage:
- a drivetrain warranty of 5 years/40,000 miles
- a battery warranty of 8 years/60,000 miles
- The rest of the vehicle is warrantied for 3 years/60,000 miles (cars) and 3 years/100,000 miles (vans).

d. Citroën Customer Saving 
Citroën customer saving available at participating Citroën dealers to qualifying retail customers only and applies to the purchase of selected newly registered Citroën C1 and New Berlingo. Vehicles must be ordered and delivered between 01/10 - 31/12/18. Customers with a centrally negotiated agreement with Citroën UK Ltd, National Fleets, Motability, Contract Hire Schemes and Driving School Programmes are excluded.

e. Finance
Finance offers apply to qualifying new vehicles ordered and delivered between 01/10-31/12/18. Offers available to qualifying retail customers excluding PSA UK Finance UK Contract Hire. 3 years’ 0% APR Conditional Sale with 10% deposit available on C3 (excluding Touch),  New C3 Aircross SUV (excluding Touch), New C5 Aircross SUV, New Berlingo, New C4 Cactus Hatch, C4 SpaceTourer and Grand C4 SpaceTourer. 4 years’ 0% APR Conditional Sale with minimum 20% deposit available on C3 (excluding Touch), New C3 Aircross SUV (excluding Touch), New C5 Aircross SUV, New Berlingo, New C4 Cactus Hatch, C4 SpaceTourer and Grand C4 SpaceTourer. 3 years’ Elect 3 0% APR available on C1 Flair and Flair Edition. 4 years’ Elect 3 0% APR available on C3 (excluding Touch). 3 years’ Low Cost Elect 3 2.9% APR available on C1 (excluding Flair and Flair Edition). Finance offers apply to UK Mainland only. All Citroën Elect 3 products quoted with compulsory Citroën Assistance. Finance subject to status. Guarantees may be required. Over 18s only. Elect 3 examples based on 6,000 miles per annum. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request from PSA Finance UK Ltd, RH1 1QA. Citroen UK Ltd is acting as a credit broker and is not a lender

f. Contract Hire Rates Car & Vans
An advance rental will be required (equal to 6 months’ rentals for cars and vans excluding Dispatch where 9 months'). Contract Hire rentals include: delivery to dealership, Citroën Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the contract. Offers for business users only for qualifying vehicles ordered between 08/10-31/12/18 and delivered by 31/12/18. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request. Finance provided by PSA Finance UK Ltd t/a Free2Move Lease, RH1 1QA. PSA Finance UK Ltd t/a Free2Move Lease is authorised and regulated by the Financial Conduct Authority. All rentals are subject to VAT at 20%. PSA Finance UK Ltd reserves the right to amend any of the rentals quoted without notice.

Contract Hire prices for passenger cars quoted are based on a 36-month contract with agreed 10,000 miles per annum with an initial rental (equal to 6 monthly rentals) followed by 35 monthly rentals commencing in month two. Payment of the final rental does not transfer ownership of the vehicle.
Contract Hire prices for Berlingo and Relay Panel van quoted are based on a 36-month contract with agreed 10,000 miles per annum with an initial rental (equal to 6 monthly rentals) followed by 35 monthly rentals commencing in month two. Payment of the final rental does not transfer ownership of the vehicle. 
Contract Hire prices for Dispatch van quoted are based on a 47-month contract with agreed 10,000 miles per annum with an initial rental (equal to 9 monthly rentals) followed by 46 monthly rentals commencing in month two. Payment of the final rental does not transfer ownership of the vehicle. 
Unless otherwise stated, Contract Hire prices for commercial vehicles quoted are based on 36-month contract with agreed 10,000 miles per annum with an initial rental (equal to 6 monthly rentals) followed by 35 monthly rentals commencing in month two. Payment of the final rental does not transfer ownership of the vehicle.

g. Finance Lease
An advance rental will be required (equal to 6 months’ rentals). Finance Lease rentals include: delivery to dealership, Citroën Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the primary contract. Offers for business users only for qualifying vehicles ordered between 01/10-31/12/18 and delivered by 31/12/18. Finance subject to status. You will not own the vehicle. Guarantees may be required. Over 18s only. Written quotations available on request. Finance provided by PSA Finance UK Ltd t/a Free2Move Lease, RH1 1QA. PSA Finance UK Ltd t/a Free2Move Lease is authorised and regulated by the Financial Conduct Authority. All rentals are subject to VAT at 20%. PSA Finance UK Ltd reserves the right to amend any of the rentals quoted without notice.

h. Elect 4 Personal Finance Lease
Elect 4 Personal finance lease applies to qualifying new vehicles ordered and delivered between 01/10-31/12/18. One initial bulk advance rental will be required. Excess mileage charges may apply if the agreed annual mileage is exceeded. Citroën contribution on selected models only. Payment of the optional final rental extends the rental term (this does not transfer title of the vehicle) & requires an annual rental equivalent to one months' rental. Based on a 48 month contract with an agreed 6,000 miles per annum for C1, C3, New C3 Aircross SUV, C4 Cactus, Berlingo Multispace and New C5 Aircross SUV. Based on 8,000 miles per annum for C4 SpaceTourer, Grand C4 SpaceTourer and SpaceTourer. All rentals inclusive of VAT. Finance subject to status. Over 18s only. Written quotations available on request from PSA Finance UK Ltd, RH1 1QA. Citroën UK Ltd is acting as a credit broker and is not a lender

Elect 4 rate break down:
C1 VTi 72 manual 3-door Feel from £109 per month with a customer advance rental of £3,006.67
C1 Airscape VTi 72 ETG 5-door Flair from £139 per month with a customer advance rental of £2,484.02
C3 PureTech 68 manual Feel from £149 per month with a customer advance rental of £2,946.02
C3 BlueHDi 100 S&S Flair from £209 per month with a customer advance rental of £3,207.04
C3 Aircross SUV PureTech 82 manual Feel from £169 per month with a customer advance rental of £3,269.80
C3 Aircross SUV PureTech 100 manual Flair from £245 per month with a customer advance rental of £3,789.60
New C5 Aircross SUV PureTech 130 S&S manual Feel from £249 per month with a customer advance rental of £4,889.90
New C5 Aircross SUV BlueHDi 180 S&S EAT8 Automatic Flair Plus from £339 per month with a customer advance rental of £4,902.09, plus a Citroën contribution of £1,750
New Berlingo PureTech 110 S&S 6-speed manual Feel from £209 per month with a customer advance rental of £3,639.58
New Berlingo BlueHDi 130 S&S EAT8 Automatic Flair from £279 per month with a customer advance rental of £6,481.81
New C4 Cactus Hatch PureTech 110 S&S manual Feel from £219 per month with a customer advance rental of £2,256.86, plus a Citroën contribution of £2,750
New C4 Cactus Hatch BlueHDi 100 S&S manual Flair from £269 per month with a customer advance rental of £2,267, plus a Citroën contribution of £3,000
C4 SpaceTourer PureTech 110 S&S 6 speed manual Touch Edition from £269 per month with a customer advance rental of £3,055.58 plus a Citroën contribution of £2,000
C4 SpaceTourer BlueHDi 160 S&S EAT6 Automatic Flair from £419 per month with a customer advance rental of £4,895.39, plus a Citroën contribution of £2,000
Grand C4 SpaceTourer BlueHDi 130 S&S 6 speed manual Feel from £319 per month with a customer advance rental of £4,503.63, plus a Citroën contribution of £2,000
Grand C4 SpaceTourer Blue HDI 160 EAT6 Auto Flair from £439 per month with a customer advance rental of £4,788.88, plus a Citroën contribution of £2,000

i. Citroën SimplyDrive - Personal Contract Purchase
Citroën SimplyDrive applies to qualifying new vehicles ordered and delivered between 01/10 - 31/12/18 or until such time as they may be withdrawn by Citroën at its complete discretion.

Citroën Insurance are trading styles of PSA Finance UK Ltd, a company registered in England and Wales under company registration number 01024322 having its registered office at RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. A guarantee may be required. Excesses apply. A deposit may be required. Citroën SimplyDrive, minimum age 21, 25 or 30 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence (non-telematics), driving convictions/claims limits. Excesses apply.

For Citroën SimplyDrive Telematics minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving.  Excesses apply. The costs of insurance, servicing and Roadside Assistance are included within the monthly payment.

Citroën SimplyDrive is provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the Citroën SimplyDrive contract. Excesses apply. 3 years motor insurance is provided and underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Citroën UK Ltd is acting as a credit broker and is not a lender. To finance your purchase we will only introduce you to PSA Finance UK Ltd, the exclusive provider of Citroën SimplyDrive.

j. Motability
People in receipt of the following allowances are eligible to lease a car through the Motability Scheme:
Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA), the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP) and Armed Forces Independence Payment.       
War Pensioners’ Mobility Supplement (WPMS).

Customers are advised to check any specifically required vehicle features with their dealer at the point of application. All vehicles shown are for illustrative purposes only. The lease agreement with Motability Operations Ltd comes with a mileage allowance of 60,000 for three year leases and 100,000 for five year WAV agreements . If you go over this amount, you will be charged 5p for each extra mile.

Insurance is included, however, in the event of a claim you will be asked to pay an excess unless a third party is found to be at fault. Full insurance details are included in the Insurance Cover Booklet supplied with the Motability Scheme car.

Restrictions and higher excesses are applied to drivers aged under 25, speak to your dealer for more information. As mobility allowance rates differ on the Isle of Man, customers living there may be subject to an additional fee.

l. Website voucher Terms & Conditions
A completed voucher entitles the bearer to a specified saving and is in addition to any other consumer offers available at the current time (excluding Loyalty Offers). This offer is applicable for retail sales only and is not applicable for Fleet, Business or Motability purchases. 18+ only. Excludes employees of PSA and associated family members, their agents & Dealer network, or anyone professionally connected with Citroën UK Ltd. Only one voucher can be used per purchase and it cannot be used in conjunction with any other voucher. This offer cannot be used for multiple purchases or in conjunction with a PSA employee discount. No cash alternative is available. To redeem this offer simply present this voucher (either printed version or displayed on a mobile device) to your authorised Citroën Dealer when placing the order for your New Citroën. It may not be used in part payment against an order placed prior to the issue date of the voucher. The new vehicle must be registered in the same name as that displayed on the voucher. Offer available on an order placed on a New Citroën within date specified on voucher. Available at participating Citroën Dealers. Citroën UK Ltd reserves the right to withdraw or amend this offer at any time.
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2. VAN OFFERS

a. Manufacturer's Recommended Basic Prices
Van prices exclude VAT, delivery, number plates, Government First Registration Fee and Vehicle Excise Duty. Metallic paint optional at extra cost. Offer prices shown are Basic price less participating dealer contribution where applicable.
Offer applies to qualifying Citroën Vans ordered and delivered between 08/10-31/12/18. Offer subject to stock availability from participating dealers, excluding National Fleet, Motability and Contract Hire schemes.

b. Business Class Package
Offer applies to outright purchase of qualifying new Citroën vehicles ordered and delivered between 08/10-31/12/18 for business users only. Not applicable to National Fleet customers as defined by Citroën UK. 4 years’ servicing covers vans up to 60,000 miles, whichever comes first.  Servicing must be carried out at a Citroën authorised outlet, in line with manufacturer’s minimum maintenance requirements & service intervals. Citroën Assistance is provided by The AA & includes Roadside, At Home Assistance, Recovery, Onward Travel & European Cover. Offers, prices & specification correct at time of going to press from participating dealers. Terms & conditions apply. Please ask us for details. Subject to stock availability.

3. AFTERSALES OFFERS

a. Servicing & MOT
Applicable to retail customers only. The Citroën Approved* Parts are using Eurorepar Parts. Offer excludes Motorhomes & Citroën LCV’s. High performance models over 2.0 litre engines are excluded. Applies to petrol/diesel passenger cars only. All prices inclusive of parts, labour, oil and VAT. Additional parts maybe required to complete the job.  However, these will be quoted for beforehand if necessary. Not applicable in Channel Islands or Isle of Man. Prices are maximum retail prices available to retail customers at participating Dealers only. Price includes the MOT Test only, but not any subsequent re-tests that may be required. For customers in Northern Ireland, a Pre-MOT Check will be carried out in place of an MOT. We reserve the right to change, amend or withdraw the offer at any time. Cannot be used in conjunction with any other offers. Prices applicable from 21st November 2018.

Fixed Prices – Most common repairs
The Citroën Approved * Parts Range is applicable for Citroën vehicles from 30 months and older from point of registration. Applicable to retail customers only. Prices are maximum retail prices available to retail customers at participating Dealers only. Offer excludes Motorhomes & Citroën LCV’s. Applies to petrol/diesel passenger cars only. High performance models over 2.0 litre engines are excluded. All prices inclusive of parts, labour, oil and VAT. Additional parts maybe required to complete the job. However, these will be quoted for beforehand if necessary. Not applicable in the Channel Islands or Isle of Man. We reserve the right to change, amend or withdraw the offer at any time. Cannot be used in conjunction with any other offers. Prices are correct as at 14th November 2018. Brake Pads and Discs prices, excludes vehicles fitted with Hub Discs. The Citroën Parts Service & MOT offers are excluded. Prices applicable from 21st November 2018.

b. MOT
Collection and delivery service bookable in advance. Available at participating dealers only. Available for all Citroën vehicles (cars & vans). MOT Test offer not available in Northern Ireland. We reserve the right to change, amend or withdraw this offer at any time. 

c. MOT Test Cover
The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability stipulated on in this document. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your Citroën dealer must support all claims.
This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.
Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.
Territorial Limits
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.
How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying Citroën dealer. The dealer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The dealer will be responsible for obtaining prior authorisation from Citroën Extended Warranty Administration.
Claims telephone number: 0844 573 8191.
Important: No repair should commence until the Citroën Extended Warranty Administration Customer Services Department gives authorisation.
Citroën Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.
* In Northern Ireland your authorised Citroën repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.
Note: Claims must be received by Citroën Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.
Complaints and Arbitration
How to make a complaint:
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0844 573 8191, or in writing to: The Customer Services Manager, Citroën Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded.
Data Protection Authorisation Statement
In processing and managing this agreement, the Administrator will collect transfer and store the information you have provided in their secure servers based in the United States of America. The Administrator has taken measures to ensure that there is an adequate equivalent level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom. In compliance with the Data Protection Act 1998, you are entitled to ask us to amend our records about you if they are not correct, and you may request a copy of the information we hold about you by applying to us in writing addressed to: Compliance Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG or by emailing CCPH_DPA@carcareplan.co.uk. We may charge you the statutory fee of £10 for this service.

d. Winter Check
Offer expires 31st March 2019. At participating Dealers only. Applicable to retail customers only. Applicable on ‘other makes of vehicle’ from point of registration at Dealer discretion. The price of £29.99 (incl. VAT) includes the cost of the 23-point Winter Safety Check. If any additional work is required, this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer. Citroën reserve the right to change, amend or withdraw this offer at any time. Cannot be used in conjunction with any other offer. Offer and information correct at time of publication. Subject to availability and participating Dealers’ terms and conditions. *Parts cost will be chargeable

e. Book Service Online
This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Dealer upon inspection of the vehicle and a review of its service history. The Dealer will advise you prior to commencing any work if alternative or additional work is required. The Dealer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Dealer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

4. USED VEHICLES

a. Used Vehicles Displayed

Every effort has been made to ensure the accuracy of the information above. However, errors may occur. Check with your local Dealer about items which may affect your decision to purchase. All amounts shown are in pounds and pence

Please disregard the mileage unless it is verified by an independent mileage search.

MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only, and may not reflect actual on-the-road driving conditions.

b. Finance

Elect 3 Personal Contract Purchase

Elect 3 is a finance solution designed to allow you to change your Citroën every two or three years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over 2 – 4 years. Citroën UK will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle so that at the end of the agreement you just choose one of the following options:

1. Make the optional final payment and become the proud owner of your car

2. Return the car to us with nothing more to pay*

3. Part exchange it for a new Citroën car, using any equity as a deposit in a new Elect 3 agreement.

*subject to any arrears, damage charges and/or excess mileage charges.

Personal Contract Purchase. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Excess mileage charges vary depending on vehicle make and model, ask your local dealer or refer to your chosen vehicle’s finance example for more information. Written quotations available on request from PSA Finance UK Ltd, RH1 1QA. To finance your purchase we will only introduce you to PSA Finance UK Ltd. Citroen UK Ltd is acting as a credit broker and is not a lender.

c. Part Exchange arrangements

You may use our website to obtain an indicative part exchange valuation of your existing vehicle. You could apply the equity funds towards your deposit for your new vehicle. Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle, which can range from 0 – 40 % of a vehicle’s purchase price.

The part exchange valuation provided by the Citroën UK Website is indicative of the likely valuation, is not guaranteed, is not binding on Citroen UK or any Dealer and may be subject to change.  The valuation will be finalised by your Dealer when your vehicle is inspected during your appointment with your Dealer.  

This valuation will be subject to the Dealer being provided with the following:

- all copies of the Vehicle's keys you have;

- appropriate proof of purchase (if requested by us);

- the Vehicle's service history (if any);

- the Vehicle's MOT certificate (if any);

- the Vehicle's user manuals (if any); and

- any accessories there may be such as a locking wheel nut, radio fascia or remote controls.

In some instances failure to provide these items may result in a reduction to the valuation offered to you by the Dealer. 

We or your Dealer may also offer a further contribution towards your existing vehicle. The valuation is valid for the day of inspection only, after which your chosen dealership and Citroen UK Limited reserve the right to offer a different valuation. This may be lower than the valuation previously received. The equity from your existing vehicle payable towards your new vehicle may therefore be different from any initial indicative valuation.

If you part exchange your existing vehicle, we will require proof that you are the only owner of it and an HPI check will be carried out to confirm ownership and history of the vehicle. By part exchanging your vehicle, you represent to us that the vehicle mileage is true and accurate and that the odometer has not been tampered with. Should the results of any checks be unsatisfactory or any representations made by yourself prove to be untrue, we reserve the right to:

a. withdraw any offer made for the vehicle with immediate effect; and/or

b. rescind any contract with immediate effect; and/or

c. where appropriate seek damages

If there is any outstanding finance on your existing vehicle, you will need to ensure that information submitted by you to us relating to your existing finance is accurate and up to date and provide us with all relevant details including the contact details of your existing finance provider. Please note the online valuation will not take into account whether there is any outstanding finance on your existing vehicle, therefore the equity from your existing vehicle payable towards your new vehicle may be different from any initial indicative valuation.

As part of your part exchange, you may be offered the option to receive cashback. Please note there are limitations on the value of the cashback we may offer you. These limitations will be communicated to by your Dealer during you appointment when your valuation is finalised. If circumstances change and/or the valuation of your vehicle changes, for any reason whatsoever, the amount of and/or your eligibility for cashback may change.

d. Citroën Select Approved Used

The Citroën Select Approved Used scheme ensures that you can select a vehicle with a genuine history. They are prepared to the highest standards by trained Dealer staff and their histories are independently validated by Trading Standards approved agencies.

Benefits provided by the Citroën Select Approved Used scheme:

• Citroën vehicles up to 10years/100,000miles

• History of ownership check incorporating mileage, insurance history, theft and outstanding finance

• Extensive 112 point pre-delivery inspection

• Minimum 12 months' Citroën warranty*

• 12 months UK and European Citroën Assist**

• 30 day/1,000 miles fault based exchange programme

• MOT Test Cover

*For full details of the level of cover provided please speak to your Citroën Select Approved Used Dealer

**For vehicles over 5years/50,000 at the time of purchase Citroën Assist is an optional extra provided at an additional price. Please speak to your Citroën Select Approved Used Dealer for details.

e. 30-day Exchange Programme

1. Subject to the following terms, any Citroën Select Approved Used Vehicle purchased from a Citroën franchise Dealership of Citroën Select Approved Used status, that develops a fault within 30-days of the delivery date, and the fault cannot be rectified may be exchanged for another Citroën Select Approved Used Vehicle (the Replacement Vehicle), at the same Dealership, provided that;

a) the fault is mechanical or a defect in materials or workmanship on the vehicle and such a fault is apparent to the Dealership (acting reasonably);

b) the Citroën Select Approved Used Vehicle is returned to the supplying Dealership within 30-days of the delivery date;

c) that the dealership is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise);

d) the Citroën Select Approved Used Vehicle has covered no more than 1,000 miles since delivery to the Customer;

e) the Dealership is satisfied that the Citroën Select Approved Used Vehicle is in the same condition as it was at the time of delivery to the Customer, save for the presence of the fault and fair wear and tear, and for the avoidance of doubt the vehicle shall not have been involved in any accident or damaged in any way

f) the Dealership is satisfied that the Customer owns the Citroën Select Approved Used Vehicle and is fully entitled to exchange it under this agreement

2. The Customer may choose for exchange any Citroën Select Approved Used vehicle available for sale at the Citroën Select Approved Used Dealership, provided that:

a) It is of an equal or higher price to the original Citroën Select Approved Used Vehicle, and

b) It is readily available from the same Citroën Select Approved Used Dealerships stock

3. Before any exchange is effected under this agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, taking out or otherwise dealing with the financial arrangements for the purchase of the original Citroën Select Approved Used Vehicle. Any exchange shall be subject to the Dealership being satisfied with such arrangements. In particular, if the original Citroën Select Approved Used Vehicle is subject to a Finance Agreement, a new Finance Agreement of the same type must be completed, and the relevant deposits paid by the customer.

4. Where the Customer wishes to exchange a Citroën Select Approved Used Vehicle for a Replacement Vehicle with a higher price, the exchange will not take place until the Customer has paid the Dealership the price difference.

5. The Customer will be solely responsible for any additional costs incurred in the exchange for licensing or insurance. Any such costs must be paid for in full prior to completion of the exchange.

6. This Agreement only applies to the Citroën Select Approved Used Vehicle detailed above. Only one exchange within the 30-day period will be permitted, and this Agreement shall not apply to any Replacement Vehicle.

7. This Agreement does not affect any of the Customer’s statutory rights.

f. MOT Test Cover

The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability of £750. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your Citroën dealer must support all claims.

This MOT Test Cover does not cover:

The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.

Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.

Territorial Limits

Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.

How to Claim under your MOT Test Cover

Simply take your vehicle to the nearest or supplying Citroën dealer. The dealer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The dealer will be responsible for obtaining prior authorisation from Citroën Extended Warranty Administration.

Claims telephone number: 0844 573 8191^

Important: No repair should commence until the Citroën Extended Warranty Administration Customer Services Department gives authorisation.

Citroën Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.

In Northern Ireland your authorised Citroën repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.

Note: Claims must be received by Citroën Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.

Complaints and Arbitration

How to make a complaint:

We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0844 573 8191^, or in writing to: The Customer Services Manager, Citroën Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

Your statutory rights as a consumer are not affected by the above procedures. ^To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded. All calls are charged at standard network rate.

g. Used Vehicle Warranty

The Approved Used Vehicle Warranty covers most components for mechanical and electrical failure with the EXCEPTION of the following items:

• Ancillary drive belts

• Brake and clutch frictional material

• A Bulbs and fuses (LED lamps are covered providing at least 50% of the lighting has failed)

• Batteries

• Wheels and tyres (including balancing and alignment)

• Wiper blades

• Water ingress including damage to covered components caused by water

• Electrical software update or reprogramming unless required due to the failure of a covered part

• The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the covered vehicle

• Recharging of the air conditioning unit (unless required as part of a valid repair)

• All serviceable items

• Trim and bodywork including but not limited to:

- Interior trim

- Exterior trim including hinges and door check straps

- Glass (heater elements are covered)

- Seat covers and cushions

- Paintwork

VEHICLE ELIGIBILITY

CITROEN vehicles under 10 years old and with less than 100,000 miles on the odometer qualify for a CITROEN Select Approved Used Vehicle Warranty, provided that the vehicle is not: 

• A commercial vehicle of more than 3,500 kg gross vehicle weight;

• A non-European import;

• Subject to any Motorhome and/or horsebox conversions;

• Used as a taxi, mini cab or driving school vehicle;

• Used for hire and reward;

• Used for delivery or as a courier;

• Used as a short term hire or daily rental;

• Driven in a competitive motoring event;

• Used for public services including police, ambulance, fire service or military service; and/or

• A vehicle with an engine size greater than 3,500cc.

h. 24 hour 7 days Citroën Assistance

Roadside assistance is included with CITROEN vehicles up to 5yrs old / 50,000 miles, as an option for an additional price on CITROEN vehicles 5- 10yrs old / 100,000 miles and non-franchise vehicles up to 10yrs old / 100,000 miles.

Cover includes:

• Home Start

• Roadside Assistance

• Recovery

• Onward Travel

• Assistance in Europe

Assistance Plus

At an additional cost, Assistance Plus can be included alongside an existing used car assistance product. This product covers the vehicle for the provision of roadside assistance or recovery in the event of a non-vehicle fault incident.

Cover includes:

• The use of incorrect, or the lack of fuel;

• Wheel changes, punctured tyres;

• Instances where keys have been locked inside the vehicle, lost or stolen; and

• Incidents involving trailers and caravans.

I. Data Protection

a. By accessing and browsing these sites, you agree to be bound by these terms and conditions, and you acknowledge and agree that we may process your personal data in accordance with these Terms and our Privacy and Cookies Policies which can also be found on this Website. Please ensure that you have read our Privacy and Cookies Policies before proceeding.

b. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to these sites and any transmission is at your own risk. Once we have received your personal data, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.

c. These sites may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website

d. Our privacy policy explains how we use your personal data. It sets out [the types of personal data we collect], the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your personal data and your rights.

e. Our cookies policy explains how we use cookies and similar technologies on these sites. It sets out the different types of cookies we use, the purpose for which we use them, when we may place cookies on your computer, device or browser, and how to choose to manage or remove them if you wish to do so.

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